Additional solutions to improve the Public Administration Reform Index

In 2023, Nam Can district ranked 3rd in the Administrative Reform Index among districts and cities. Striving to maintain its achievements and improve its ranking, the district implemented numerous solutions, focusing on people-centered approaches, technological support, and tightening discipline and order in the performance of official duties.

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Identifying several areas where results were not as expected, such as institutional reform (81%), administrative procedure reform (80%), and public finance reform (74%), the Chairman of the District People's Committee directed the district's departments, agencies, and the People's Committees of communes and towns to immediately address and resolve these issues. Simultaneously, a decision was made to establish a Comprehensive Task Force to implement the district's administrative reform tasks, assigning specific responsibilities to each member to promptly address existing shortcomings and limitations.

Based on this, the district's departments and agencies, and the People's Committees of communes and towns, focused on directing efforts to improve the quality of handling administrative procedures for citizens and businesses, ensuring that no applications were overdue and that citizens and businesses were not inconvenienced. The drafting of legal documents for the year reached 100% of the approved list. The district strictly adhered to regulations on appointing leadership positions and the structure of civil servant and public employee ranks according to approved job positions. Simultaneously, 100% of the information technology application plan was completed, making a significant contribution to the digital transformation in administrative reform.

The district's One-Stop Service Center is staffed with 8 civil servants and officials from various sectors, ensuring they are assigned to positions corresponding to their field and expertise.

To date, Nam Can district has completed 15 out of 18 administrative reform tasks for 2024, achieving 83.3% of the plan. The district has implemented the provision of 508 administrative procedures through online public services. The District's Reception and Results Delivery Department received 1,077 dossiers; communes and towns received 7,780 dossiers; and the district received and processed 723 dossiers for cadastral map extracts and cadastral surveys of land parcels. The implementation of the "4-in-1" process continues to be effectively carried out by the district, helping to reduce processing time and create favorable conditions for people and businesses in resolving administrative procedures.

Ms. Tran Thi Yen Ly, a specialist at the District People's Committee Office, said: "Currently, the District One-Stop Service Center is staffed with 8 civil servants and officials from various departments, ensuring they are assigned to the correct fields and expertise. The center mainly receives and processes procedures related to land, social insurance, and non-geographical procedures such as criminal record checks. Outside of office hours, when people come to submit documents, the center still enthusiastically receives them; for customers from far away, civil servants will assist in processing their applications immediately to save them travel costs."

To create breakthroughs in administrative reform, the district encourages agencies, units, and communes and towns to actively research and apply new models and initiatives to improve the Administrative Reform Index . Accordingly, the district organized two training sessions for 1,725 ​​secondary and high school students and community digital technology groups on submitting online applications. Each student and individual acts as a communicator and guide in promoting and supporting family members to participate in online public services.

The One-Stop Service officials in Nam Can town are dedicated to guiding and assisting people in carrying out administrative procedures.

In addition, the People's Committee of Tam Giang Dong commune piloted a model where a conveniently located hamlet cultural center was selected and equipped with necessary facilities such as computers with internet access and printers. Experienced IT professionals with knowledge of administrative procedures were assigned to directly guide residents in submitting online applications. Thanks to this model, people are gradually gaining access to electronic processing of their affairs, saving time and costs; applications are processed publicly, transparently, and clearly.

From September 2024, the "Digital Residential Area" program was piloted in 9 hamlets of Tam Giang commune, with members of the community digital technology team in each area providing guidance on basic digital skills, supporting online application submission, cashless payments, etc., with the goal of ensuring that at least one member of each household masters basic digital skills.

With efforts to promote administrative reform towards building an e-government, the rate of online applications submitted at the district level has reached 100%, and at the commune level 99%; the rate of digitization of administrative procedure resolution results at the district level has reached 96%, and at the commune level 99%; and the rate of online payments at the district level has reached 80%, and at the commune level 94%.

The district is implementing administrative discipline and order to create a transformation in the spirit and responsibility of civil servants and public employees. Photo: Friendly office space at the One-Stop Service Center in Nam Can town.

Sharing about the difficulties in implementing administrative reform tasks, Mr. Vo Van Hanh, Vice Chairman of the District People's Committee, said that the electronic one-stop information system of Ca Mau province sometimes operates unreliably, causing difficulties for units and people in receiving and resolving administrative procedures according to regulations. In some cases, civil servants are not familiar with the operations on the Public Service Portal, leading to unsuccessful updating of dossiers, the system reports a delay when in reality the results have been delivered to people within the prescribed time. A segment of the population is not yet truly confident in submitting dossiers online, still habitually going to the One-Stop Service Department to carry out administrative procedures; the interface for submitting dossiers online on the National Public Service Portal is not truly user-friendly and difficult to use.

Recognizing administrative reform as one of the key tasks to promote socio-economic development, in the coming time, Nam Can district will continue to implement many comprehensive and effective solutions to improve and enhance the Administrative Reform Index, gradually modernizing the administrative system. This includes focusing on improving the quality and effectiveness of training and professional development for officials and civil servants; strengthening administrative discipline and order to create a transformation in the sense of responsibility of officials and civil servants, especially the heads of agencies and units.

Mong Thuong - Hoang Vu

Source: https://baocamau.vn/them-giai-phap-nang-cao-chi-so-cchc-a35840.html