Truc Ninh - leading the ranking in the administrative reform index.

In 2023, Truc Ninh district surged from 4th to 1st place in the province's ranking of the district-level administrative reform index; an increase of 3 positions compared to 2022. This result demonstrates the district's continuous efforts and correct direction in the process of administrative reform, improving work efficiency and the quality of service to citizens and businesses.

Instructions for residents on how to submit online applications at the "one-stop" service center in Phuong Dinh commune.

Determined to break down obstacles to reform

Reviewing and identifying "obstacles" and demonstrating determination to overcome them in administrative reform has made Truc Ninh district the leading unit in the entire province. Mr. Pham Trong Duy, Chairman of the District People's Committee, stated: At the beginning of 2023, many stages and tasks in the district's administrative reform work were inadequate, resulting in a loss of points, such as: planning and operational processes; human resource allocation; reviewing and updating administrative procedures; compliance with the process of resolving administrative procedures on the online public service portal; document management, archiving, and information provision on the websites of communes and towns. Many communes and towns implemented online administrative procedure resolution processes but did not attach relevant files in each step, nor did they attach the results files when returning documents; the processing time was not consistent with actual implementation; the application of document management software and digital signatures in management, operation, and electronic document exchange did not meet requirements. Document management and archiving work; The document format in some agencies and units does not comply with regulations; the signing and issuance of electronic documents, the creation of electronic files, and the submission of electronic files to the agency's archives on the Document Management and Operation System do not meet the requirements; and many files remain pending and have not been processed… These are “obstacles” that slow down the administrative reform process of the district, failing to meet the requirements of modernization, transparency, and openness in handling administrative procedures for citizens and businesses.

Determined to overcome these limitations, the District People's Committee has invested in upgrading telecommunications infrastructure and equipment at the district's and commune's "one-stop" service centers. Simultaneously, it has coordinated with the Departments of Internal Affairs and Information and Communications to organize training to improve the capacity for implementing administrative reform tasks and document archiving; supported officials and civil servants in applying specialized software and fixing errors in the "electronic one-stop" software; and accelerated the construction and improvement of functions for monitoring and statistically analyzing the results of receiving and returning administrative procedure resolution results through public postal services. The district requires heads of specialized agencies and chairmen of the People's Committees of communes and towns to focus on rectifying specific tasks; units with violations must clearly acknowledge their shortcomings and take timely corrective measures. Communes, towns, and units are required to develop administrative reform plans and thematic plans on administrative reform that closely align with the actual political tasks of their respective units. Review and reassign personnel working in the reception and results delivery department to ensure the right person is in the right job with appropriate capabilities; apply the ISO quality management system and proactively update information on the commune's website. At the reception and results delivery departments of the district and communes/townships, focus on rectifying the posting and public disclosure of the complete and correct list and content of administrative procedures, as well as the fees for each procedure. Immediately address the situation of processing administrative procedures outside the prescribed time limit and promote the dissemination of information to support citizens and businesses in using online public services throughout the entire process.

Thanks to this, the implementation of administrative reform tasks and solutions in the district has been more proactive, comprehensive, and effective than in previous years. Agencies and units have paid attention to implementing the contents related to the construction and development of e-government, with many positive changes in investing in and upgrading technical infrastructure to serve the deployment of information technology applications; the rate of electronic documents signed digitally, exchanged via software, and the rate of online administrative procedure processing reached 100%. Truc Ninh became the top-ranked locality in building e-government and digital government with a score almost reaching the perfect score of 16.63/16.75 points. Notably, the district has 5 units that achieved the highest level of online payment in the province: Phuong Dinh, Viet Hung, Trung Dong, Truc My communes and Cat Thanh town.

Continue to improve the quality of administrative reform.

Despite the high achievements in administrative reform, Truc Ninh district recognizes that some agencies and units have not clearly defined the responsibilities of their leaders in developing, organizing, implementing, and evaluating administrative reform plans; they have not been proactive in reviewing and proposing simplification of administrative procedures; and the dissemination of information about online public services remains limited. The percentage of online public service applications and online payment transactions is still low compared to the number of direct applications. The reasons identified are: the direction, management, and implementation at agencies and units have not been decisive and thorough; the advisory work supporting the direction and management of civil servants in charge of administrative reform has been slow and not closely aligned with the requirements of the task; in some places, implementation is still superficial and not decisive enough. The awareness and thinking about state administrative management among a segment of officials and civil servants have been slow to change, and they have not fully grasped the meaning, importance, and urgent need for administrative procedure reform. An effective mechanism for checking and supervising civil servants in the process of receiving and resolving administrative procedures in various fields has not yet been established. Resources to ensure task implementation are not commensurate with requirements, especially in terms of human resources (many agencies and units have not been allocated sufficient personnel; the remuneration for those working on administrative reform has not received adequate attention; the number of employees in administrative agencies under the District People's Committee is still short by 17 positions compared to the allocated quota. Administrative reform is a difficult and complex task, while the practical experience of some officials and civil servants providing advice is limited, and their skills and abilities are still restricted. The system of documents related to administrative reform is very extensive and constantly changing, especially those concerning administrative procedures. The connection and sharing of data between software and databases related to resolving administrative procedures is still limited).

In the coming period, Truc Ninh district will continue to disseminate, thoroughly understand, and effectively implement Resolution No. 76/NQ-CP dated July 15, 2021, of the Government promulgating the overall program for State administrative reform for the period 2021-2030; the overall program for State administrative reform of Nam Dinh province for the period 2021-2030; Program No. 06-Ctr/HU dated December 17, 2020, of the District Party Committee on promoting district administrative reform for the period 2020-2025; and other guiding documents of the province and district on administrative reform. Regularly conduct unscheduled inspections of administrative reform work, linked with the inspection and supervision of the implementation of administrative discipline and order, and the inspection of public service performance, promptly identifying and rectifying shortcomings and obstacles arising during implementation. Focus on resolving administrative procedures electronically to enhance transparency, diversify access to information, and publicly disclose the process and timeframes for resolving administrative procedures. Propose solutions to encourage citizens and organizations to submit applications online and receive results through public postal services. Promote the digitization of records and results of administrative procedures under the authority of the District People's Committee and the People's Committees of communes and towns. Continue to invest in applying information technology to innovate working methods, improve productivity and efficiency of state agencies; reduce costs and processing time. Increase the percentage of documents exchanged between state administrative agencies in the district that are entirely electronic and digitally signed with specialized digital signatures. Continuously promote initiatives to improve the effectiveness of administrative reform, better serve citizens and businesses, and maintain the leading position in the province in the coming years.

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