From policy to decisive action

Since its promulgation, Government Resolution 57 on breakthroughs in national science and technology development, innovation, and digital transformation has quickly become a reality, a pressing requirement, and an important orientation for all levels of government. In Hong Dan commune, this process has created a strong shift in mindset, gradually forming a modern, transparent digital government, contributing to a solid foundation for sustainable socio-economic development.

• The youth of Tan Thanh are pioneering digital transformation and building a civilized urban area.
• Creating a solid legal framework to promote digital transformation and sustainable digital economic development.
• Promoting digital transformation linked to value chain integration in cooperatives.

A breath of fresh air from the grassroots.

Recognizing science and technology and digital transformation as strategic levers and important driving forces for socio-economic development, especially the modernization of the administrative system, the Hong Dan Commune Party Committee proactively and thoroughly implemented Government Resolution 57 and the Ca Mau Provincial Party Committee's Action Program, linking it to the practical conditions of the locality. Following the motto "clear responsibilities, clear tasks, clear timelines," the commune's Standing Committee promptly established a steering committee for the development of science and technology, innovation, and digital transformation, chaired by the Party Secretary, and simultaneously issued a plan to implement key tasks, in accordance with the local conditions and capabilities of the units.

Comrade Huynh Quoc Viet, Permanent Deputy Secretary of the Provincial Party Committee (far right), inspects the digitization of documents at the Hong Dan Commune Public Administrative Service Center.

Along with assigning specific tasks to each member, the steering committee holds regular meetings to evaluate and learn from experience in implementation; emphasizing the responsibility of the heads of Party committees, governments, agencies, and units, not only in directing but also in setting an example and pioneering in accessing and mastering digital platforms. This creates a ripple effect, encouraging officials and civil servants to proactively improve their capabilities and transition from traditional working methods to a modern digital environment.

To ensure the synchronized and effective application of information technology and digital transformation, the Standing Committee of the Hong Dan Commune Party Committee directed the Commune People's Committee to establish a Working Group to implement Project 06; and to promote administrative procedure reform and digital transformation in conjunction with Project 06 at the local level. These efforts have yielded tangible results, creating a new face for the grassroots administration. Specifically, the commune's civil servants are gradually mastering and operating core digital platforms proficiently, with 100% proficiently using the Party's operational operating systems and the iOffice document management software for the state sector. The majority of civil servants have implemented the process of receiving, processing, drafting, and signing documents entirely in a digital environment.

For commune leaders, giving opinions and processing documents is done anytime, anywhere through document management software on mobile devices (iPad, laptop...), along with digitally signing documents. As a result, the document processing process is faster and more efficient, meeting the demands of handling the large volume of work today. The application of software helps units save significantly on stationery costs, postal services, and reduces the need for photocopying, printing, and archiving... thereby improving the income of civil servants and employees at the agency. This shift demonstrates a proactive approach to adapting to the digital age, contributing to the development of a professional, transparent, and efficient e-government.

Officials in Hong Dan commune perform their duties and handle procedures for citizens in a digital environment.

Mr. Ha Tan Linh, Secretary of the Party Committee and Head of the Steering Committee for Breakthrough Development in Science and Technology, Innovation, and Digital Transformation in Hong Dan Commune, stated: “One of the outstanding highlights of Hong Dan is the results of providing online public services to the people. 88.1% of people submitted applications online. The digitization of documents and the results of administrative procedures reached 95%, contributing to shortening processes and minimizing paper documents. Specifically, 80% of procedures were processed electronically; 75% of applications were processed online; and online payments and digital data exploitation both exceeded 70%, gradually forming a habit of digital transactions among the people. 100% of administrative procedures related to businesses are carried out online, ensuring smooth and seamless operation.”

Using public satisfaction as the benchmark

Observations at the commune's Public Administrative Service Center on the first working day of the week showed that, despite the large number of people coming to complete procedures, the procedures were handled smoothly thanks to the scientific and clear organization and the enthusiastic service spirit of the civil servants, creating a friendly atmosphere and no pressure for the people.

Mr. Vo Hoang Liet, a resident of Ba Hien hamlet, Hong Dan commune, said: "I regularly carry out administrative procedures at the commune's Public Administrative Service Center. The staff here are dedicated and increasingly professional."

The team providing guidance on administrative procedures and public services at the Hong Dan Commune Police Station headquarters assists people in accessing digital utilities.

Alongside efforts to build a modern administrative system, Hong Dan commune places special emphasis on developing digital citizens. After a period of dedicated efforts in both disseminating information and serving the people, the locality has issued electronic identification accounts and cleaned up a large number of data: 961 cases of people with meritorious service; 29,562 workers; 5,325 social insurance records, and hundreds of cases belonging to the social welfare group. This is an important foundation for integrating and linking population data, aiming for unified and accurate management.

Despite facing numerous challenges regarding information technology infrastructure and limited equipment, and a shortage of IT-savvy officials and civil servants, the staff of Hong Dan commune, with a high sense of responsibility and determination, correctly identified the key role of applying information technology as a breakthrough foundation for various fields. They have united to overcome difficulties and meet the demands of operating a two-tiered local government, especially in handling administrative procedures for citizens. Furthermore, the commune actively organizes and launches the "Digital Literacy Movement" in all hamlets, strengthening guidance for citizens on using online public services, thereby narrowing the digital divide and promoting the widespread development of a digital society.

The effectiveness of the digital transformation journey in Hong Dan is demonstrated through concrete actions, tangible results, and transparent evaluation indicators. This is not only an initial achievement but also a solid foundation, creating momentum for the locality to continue improving its digital government; expanding the application of science and technology in green and clean agricultural production; and simultaneously developing the digital economy and building a generation of dynamic digital citizens, contributing to solid progress in the socio-economic development of the locality.

Thanh Hai

Source: https://baocamau.vn/tu-chu-truong-den-hanh-dong-quyet-liet-a124876.html