Administrative reform is going deeper.

With the province's decisive leadership, since the implementation of the two-tiered local government model, administrative reform has yielded clear results, aiming to build a streamlined and efficient apparatus and using citizen satisfaction as a measure of success.

• Ensuring the smooth operation of the two-tiered government model.
• Land procedures after the implementation of the two-tiered government system.
• 9th Session of the Government 's Steering Committee for Administrative Reform

Using technology as a driving force for development.

The province has consistently and decisively directed administrative reform efforts across all areas, including: institutional reform; administrative procedure reform; reform of the state apparatus; civil service reform; public finance reform; and the development of e-government and digital government.

A highlight of Ca Mau 's administrative reform efforts is the promotion of online public services. Accordingly, 100% of eligible administrative procedures are now available digitally, including both full and partial services. From the beginning of July until now, the province has processed over 50,000 online applications, reaching 85.53%.

Furthermore, emphasis has been placed on the transparency and openness of administrative procedures. To date, the Chairman of the Provincial People's Committee has issued 162 decisions and published 2,972 administrative procedures on the National Public Service Portal, making it easier for citizens and businesses to access and implement them. In particular, the digitization of documents and records has reached a high rate of 77.12% across the province, helping to reduce paperwork and shorten processing times.

Currently, the application of digital technology in management and administration has been configured for 64 communes and wards, creating complete user accounts to ensure the operation of the two-tiered government system in the province; and the connection for sending and receiving electronic documents across three levels of government (from the central government to the provincial and commune levels) has been configured.

The application of digital technology in management and administration has been fully configured for 64 communes and wards, creating complete user accounts and ensuring the smooth operation of the two-tiered government system in the province.

Actively building a digital government and using technology as a driving force for development, the province has successfully deployed 7 out of 7 platforms and 23 out of 34 shared databases, creating a solid foundation for management and administration. The province's Intelligent Operations Center (IOC) has connected 13 sectors with 39 types of data, acting as a digital "brain" to help provincial leaders grasp information and make timely decisions.

Another highlight is the upgrade of the CaMau-G application on the Zalo Mini App platform, integrating a feature for reporting incidents and creating an effective two-way interaction channel between the government and the people. With over 32,000 installations, CaMau-G is becoming a reliable digital bridge, helping to resolve existing social issues quickly.

Streamlining the organization and improving service quality.

For the administrative apparatus to operate efficiently and streamlined, this is a key factor. The province has established the Provincial Public Administrative Service Center and 64 commune-level public administrative service centers to centralize the handling of administrative procedures, allowing citizens to conduct transactions in just one place.

Simultaneously, the province reviewed and arranged sufficient human resources and necessary equipment to ensure efficient operation, including assigning 56 officials from the Provincial Land Registration Office to support and guide the implementation of administrative procedures in the land sector and 2 VNPT employees in each commune/ward to support the commune-level public administrative service centers; and has reviewed and will assign 26 provincial-level officials to strengthen support for the commune level. The province has 857 fully online public services and 1,364 partially online public services, all provided on the National Public Service Portal, achieving 100%. Ca Mau is actively building a digital government, using technology as a driving force for development.

Simultaneously, the restructuring and streamlining of personnel has been carried out decisively and according to schedule. To date, the province has seen 1,458 cases of resignation (851 cases of early retirement, 607 cases of termination), contributing to restructuring the workforce of officials, civil servants, and public employees towards greater professionalism and efficiency.

However, in July, 47 units had overdue applications, reducing the satisfaction level of citizens and businesses in the province to 92.56%. At the same time, the digitization of documents and the results of administrative procedures in the province have not met the regulations, with the province achieving only 86.33%.

Mr. Le Minh Hien, Deputy Director of the Department of Internal Affairs, said that from now until the end of the year, the province will organize training or provide specific guidance on administrative procedure reform and control, directly guiding commune-level public administrative service centers to promote the reception and resolution of administrative procedures, definitively ending the situation of overdue applications; receiving and resolving administrative procedures online, digitizing documents and records, achieving the planned rate of administrative procedure resolution; and improving the satisfaction level of citizens and businesses with the services of state administrative agencies. At the same time, in coordination with provincial departments, boards, and agencies, and commune-level People's Committees, they will review and compile a list of administrative procedures with cumbersome application components and unnecessary document requirements, to propose amendments and additions to the Central ministries and agencies to ensure streamlined procedures.

Mong Thuong

Source: https://baocamau.vn/cai-cach-hanh-chinh-di-vao-chieu-sau-a121854.html