Pilot program for "Digital Citizen Service Stations": A breakthrough in serving the people.

On the evening of June 1st, Comrade Nguyen Ho Hai, Member of the Central Committee of the Party, Secretary of the Provincial Party Committee, and Head of the Provincial National Assembly Delegation, conducted a survey and listened to presentations on solutions for piloting the "Digital Citizen Station" model in the province.

• Accelerating digital transformation and AI application in the business community of Ca Mau.
• Digital transformation, improving the quality of public services.

Accompanying them were comrades: Lu Quang Ngoi, Deputy Secretary of the Provincial Party Committee and Chairman of the Provincial People's Committee; and members of the Provincial Party Standing Committee: Lam Van Bi, Permanent Vice Chairman of the Provincial People's Committee; Nguyen Minh Luan, Vice Chairman of the Provincial People's Committee; and Colonel Ho Viet Trieu, Director of the Provincial Police.

Provincial leaders listened to the operating unit present on the feasibility of integrating artificial intelligence (AI) and population data into the "Digital Citizen Station" model.

During the survey, Provincial Party Secretary Nguyen Ho Hai and the delegation directly visited and experienced the features of the public service and digital citizen utility kiosks; and the digital healthcare kiosks.

Provincial Party Secretary Nguyen Ho Hai (center), Chairman of the Provincial People's Committee Lu Quang Ngoi (second from the right), and Vice Chairman of the Provincial People's Committee Nguyen Minh Luan (far right) listen to a presentation on the smart features of the public service kiosk.

The digital public service and citizen utility kiosk is fully integrated with features ranging from submitting applications, scanning application components, checking status, paying fees online, searching for administrative procedures using voice commands (AI Voice), and automatically filling in information on forms.

In addition, the kiosk provides various daily life amenities such as: bill payment, medical appointment registration, mobile top-up, ticket booking, shopping, health and social welfare information lookup, OCOP product promotion, and Ca Mau tourism promotion... There is a statistical table that helps leaders track detailed data on age, gender, and frequency of performing administrative procedures and online public services.

Provincial Party Secretary Nguyen Ho Hai and Chairman of the Provincial People's Committee Lu Quang Ngoi surveyed digital medical kiosks - a solution to effectively reduce the burden on current medical facilities.

Specifically, digital medical kiosks support people in proactively scheduling appointments, obtaining numbers automatically, receiving advice, and being guided to examination departments at healthcare facilities. They can also integrate with expanded medical devices to allow people to self-check their health on-site (measuring blood pressure, heart rate, SpO2, height, and weight).

The deployment of "Digital Citizen Stations" is expected to promote comprehensive digital transformation, enhance the experience, enable citizens to access services 24/7, reduce the workload for civil servants at One-Stop Service Centers and healthcare facilities, and increase the rate of online applications.

The "Digital Citizen Station" system is expected to be piloted at two locations for citizens to experience and provide feedback.

The province plans to pilot the "Digital Citizen Service Station" model at two locations: the Provincial Public Administrative Service Center and the Bac Lieu Ward Public Administrative Service Center.

Based on the actual operational results and public feedback, departments and agencies will advise the Provincial People's Committee on a plan to replicate the model throughout the province, ensuring efficiency, cost-effectiveness, and suitability to the specific characteristics of each locality, serving the people well.

Provincial Party Secretary Nguyen Ho Hai directed that a comprehensive assessment report and pilot plan for the "Digital Citizen Station" model must be submitted no later than the end of June 2026.

Following a field survey, Provincial Party Secretary Nguyen Ho Hai highly appreciated the feasibility of the model in optimizing administrative processes and enhancing the digital experience for citizens.

Technology only truly proves its value when it aligns with real-world needs. The Public Administrative Service Center must create conditions for citizens to "actually use and provide genuine feedback," thereby accurately measuring satisfaction levels and identifying the most essential services to prioritize for implementation.

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Provincial Party Secretary Nguyen Ho Hai emphasized

The Provincial Party Secretary requested the Provincial People's Committee Office and the Provincial Police Department to coordinate closely and urgently complete the preparatory steps so that a comprehensive assessment report and detailed pilot plan must be available no later than the end of June 2026.

Hong Nghi - Minh Luan

Source: https://baocamau.vn/thi-diem-tram-cong-dan-so-buoc-dot-pha-phuc-vu-nhan-dan-a129356.html