Officials dedicated to digital administration.

At the Can Duoc Commune Public Administrative Service Center, many residents are familiar with the image of Mr. Le Minh Phung diligently guiding them through each step of submitting online applications. As the head of the Center, he aims to build a professional, modern, and transparent administrative system, using citizen satisfaction as a measure of work efficiency.

Mr. Le Minh Phung guides people in taking numbered tickets and scheduling appointments to submit their applications.

One of the highlights is the pilot operation of a smart AI Kiosk system to assist citizens in carrying out administrative procedures. Besides the queue number system and appointment scheduling for document submission, the AI ​​Kiosk helps citizens easily look up information, select procedures, and receive voice guidance.

Simply state your request, and the system will receive, analyze, and support the appropriate steps to take. The process is streamlined and more convenient, especially useful for the elderly and those with limited access to technology. The kiosk also integrates features to support citizen information verification, connect digital data and public service platforms, contributing to increased modernity and transparency in handling administrative procedures.

Mr. Phung shared: “Administrative procedure reform is not just about shortening the time to process applications, but more importantly, about making people feel convenient, approachable, and well-served. When even elderly people can independently handle and submit applications online, then digital transformation will truly become a part of their lives.”

In addition to focusing on technology application, Mr. Phung also pays special attention to building a service-oriented spirit among the staff and civil servants. At the Center, the staff receiving applications not only guide people through the "correct procedures" but also directly assist citizens in submitting applications online and making online payments, ensuring completion on the first try.

Ms. Thai Truc Duong (residing in Hamlet 2, Can Duoc Commune) shared: "Coming to the Center, I received very dedicated guidance from the staff, so the procedures were completed much faster, and I didn't have to make as many trips as before."

Thanks to the synchronized implementation of various solutions, the Center has achieved many positive results. The index for serving citizens and businesses in carrying out administrative procedures and providing public services in the commune reached 99.90/100 points, ranking excellent.

In the first quarter of 2026, the Center received 11,552 applications, including more than 3,200 from outside the commune. The rate of online applications reached 99.94%. 100% of applications were processed on time, with no overdue applications.

Notably, nearly 40% of applications were processed ahead of schedule. The digitization of documents and the digitization of administrative procedure processing results both reached 100%. In addition, the online payment rate reached over 95%, gradually forming a habit of using cashless payment methods among the people.

Through concrete actions, Mr. Le Minh Phung and the staff of the Can Duoc Commune Public Administrative Service Center are gradually building a service-oriented administration that is closer to the people, more modern, and more efficient.

Ngoc Man

Source: https://baotayninh.vn/can-bo-tan-tam-voi-hanh-chinh-so-147928.html