We desperately need "strangers".

The story of relationships that go from strangers to family is always fascinating. It's a process that requires time, patience, understanding, and listening. Similarly, that journey is what insurance advisors go through in their profession, transforming from strangers into family, accompanying clients through every stage of their lives.

From strangers to friends

With nearly 22 years of experience as an insurance consultant, Ms. Thu Dung – "a stranger who has accompanied clients through every important milestone in their lives" – has not only earned the trust of those who have signed contracts, but also received high praise from the clients she is assigned to care for, who appreciate her caring attitude and the quality of her consulting services.

Ms. Dung shared: " Assigned to assist a new customer, I advised them to increase their level of protection, however..." " The client hadn't agreed yet ." At that time, the client's child was only 8-9 months old, still learning to walk. Ms. Dung maintained regular contact and observed the client's life from afar. When the client's child turned 19, Ms. Dung's dedication paid off when the client signed two more contracts for herself and her daughter. Upon receiving the contracts, the client even instructed her child: "When needed, call Ms. Dung!" - a testament to the trust placed in Ms. Dung on her journey from stranger to family.

Regarding the word "unusual," Ms. Dung stated: "The unusual aspect lies in the special relationship between insurance consultants and clients. Unlike other professions where clients simply buy a product and leave, the insurance consultant profession becomes a companion to clients throughout their long journey through life."

Indeed, some say: "It takes 50 hours to turn a stranger into an acquaintance, 90 hours to turn an acquaintance into a friend, and 200 hours to become a best friend." But for insurance advisors, that journey must be measured in years, months, and even a lifetime. Because when an insurance contract is signed, that's when a long-term relationship truly begins.

We desperately need "strangers".

Countless stories of "going from strangers to friends" are experienced daily by many insurance consultants at Prudential Vietnam. Agreeing with this sentiment, Ms. Nguyen Thi Loan, a consultant at Prudential's Hanoi branch, stated: "The most important thing after signing an insurance contract is the consultant's continued support for the client when needed."

But there are also some very "unusual" cases, like Ms. Huynh Hien, an insurance consultant at Prudential Vietnam, who once refused a client's request to buy insurance for their one-year-old son. Although Ms. Hien understood that in the insurance industry, getting a client to sign an insurance contract requires immense effort and perseverance, she explained her unusual decision by saying: "To protect a child, parents must be protected first. Therefore, I persuaded the client to buy an insurance package for themselves, along with a health care card for their child, to ensure both financial security for the family and health protection for the child." That is a comprehensive and appropriate solution from an insurance consultant that the client needs.

One might think that insurance sales consultants need to talk a lot to sell products. However, in reality, some consultants have frankly refused clients' requests in order to recommend a more suitable protection solution. For them, the first priority is to listen and understand the client's real needs, and then offer the most appropriate solutions for each individual.

Some relationships begin with strangers, yet they understand clients better than the clients can express. Ms. Mai Phuong (an office worker in Ho Chi Minh City), who has been involved in insurance for over 10 years, shared that she doesn't hesitate to say she "needs strangers," because during difficult times in her life, the insurance advisor has been her companion and supporter. The moment clients shed their professional prejudices and reservations about "strangers"—the advisors—is when the advisor's perseverance pays off, providing peace of mind that another person, another family, is protected.

Source: Prudential Vietnam

Source: https://phunuvietnam.vn/nghe-tu-van-vien-bao-hiem-can-lam-nhung-nguoi-la-20240510164316892.htm