Chairperson of the Hanoi City People's Council, Phung Thi Hong Ha:

On the morning of May 28th, at the National Conference on the Implementation of Directions and Tasks of the People's Councils for the 2026-2031 term, Ms. Phung Thi Hong Ha, Deputy Secretary of the Hanoi Party Committee and Chairwoman of the Hanoi People's Council, shared experiences in applying digital transformation in the activities of the Hanoi People's Council.

Shift from experience-based management to data-driven, open, and transparent management.

The Chairman of the Hanoi City People's Council affirmed that, in recent times, the Vietnamese National Assembly has clearly demonstrated its pioneering role in applying information technology and building a digital National Assembly with many outstanding results such as: organizing online sessions combined with in-person sessions, electronic voting, and applying AI in supporting information aggregation and digitization of legal data.

Ms. Phung Thi Hong Ha, Deputy Secretary of the Hanoi City Party Committee and Chairwoman of the Hanoi City People's Council, presents her paper. Photo: Reporters' team .

"For the People's Councils at all levels, the results of the National Assembly 's activities are both a source of inspiration and an urgent requirement to innovate supervisory activities, make decisions on important local issues, and strengthen connections with voters," emphasized Comrade Phung Thi Hong Ha.

Deeply aware of the role of digital transformation, right from the beginning of the 2026-2031 term, the National Assembly Delegation and the People's Council of Hanoi City have implemented a comprehensive digital transformation project for the activities of the city's elected bodies in the period 2026-2031, with a vision to 2045, while also building a shared database for the National Assembly Delegation and People's Councils at all levels.

According to Comrade Phung Thi Hong Ha, with the overarching view that digital transformation is not simply about applying technology, but about comprehensively innovating management thinking, operating methods, and ways of serving the people, shifting from management based on experience to management based on data, transparency, and putting the people at the center, the Hanoi City People's Council has always created many favorable conditions in terms of mechanisms, resources, and infrastructure to deploy synchronized and modern digital platforms; the National Assembly delegation and the People's Council have boldly implemented many new models, gradually forming a digital People's Council platform associated with the goal of building a digital government, a smart city, and serving the people better and better.

Based on practical implementation, closely following the national digital architecture framework and Gartner's digital government maturity model, Hanoi has identified a roadmap for transforming from digital tools to smart governance using three key solutions, corresponding to different levels of digital maturity.

Specifically, Solution 1: Restructure business process design, build a centralized operating platform (achieving levels 1, 2, and 3 - data-centric).

Hanoi has decided not to "mechanically digitize" old processes, but to comprehensively restructure business processes. Document management, operational, task tracking, and paperless meeting systems are integrated on a centralized operating platform.

Conference scene. Photo: Reporters' team .

Currently, the National Assembly Delegation and the Hanoi City People's Council have implemented a centralized operating platform integrating 9 core software subsystems on a centralized authentication system (SSO), deploying it to 126 commune and ward People's Councils with more than 3,200 user accounts.

This platform allows for the processing of all documents, work schedules, task tracking, and work progress evaluation on a unified interface, contributing to the standardization of the operations of elected bodies in a modern direction.

For the Hanoi City National Assembly Delegation, the platform also effectively supports legislative work by digitizing the process of gathering opinions on lawmaking, helping to quickly synthesize and analyze the opinions of voters, experts, and management agencies.

Simultaneously, Hanoi is collaborating with major technology corporations such as Viettel, VNPT, FPT, Bkav, and Gtel to build a synchronized, highly secure technology ecosystem, aiming for 100% of work documents to be processed entirely in a digital environment.

In particular, the platform's advantage lies in its direct connection with the people. The process of receiving and handling voter petitions has been fully digitized and integrated directly into the iHanoi digital citizen application. This allows citizens to submit petitions, track the progress of their resolution, and rate their satisfaction level directly on their mobile devices.

In addition, the city has deployed an AI virtual assistant to help answer policy questions and provide information on specific resolutions. This is a testament to modern governance thinking: using voter satisfaction as a measure of performance and employing technology to strengthen the close relationship between representatives and the people.

Solution 2: Building a shared data warehouse for monitoring and decision-making (moving towards level 4 - Complete digitalization)

Hanoi is building a shared data warehouse for the National Assembly delegation and People's Councils at all levels, based on an integrated model that synchronously combines operational data, monitoring data, voter contact data, and specialized data, ensuring both centralized storage and support for data analysis and exploitation. This platform integrates structured and unstructured data, including statistical reports, meeting minutes, monitoring data, and voter feedback.

The data warehouse is connected to the city's departments, agencies, and operating systems to share data in real time, minimizing manual data entry.

Through intuitive dashboards, the Standing Committee of the People's Council can promptly monitor indicators related to public investment, budget, health, education, and many other important areas, thereby improving the quality of supervision and supporting the issuance of practical policies.

Solution 3: Develop a "Digital Representative" model using artificial intelligence (aiming for level 5 - Smart elected bodies)

Hanoi is developing a smart mobile application for elected representatives, integrating an AI platform to support the search for legal documents, aggregate public opinion information, analyze data, and serve questioning and oversight activities.

Delegates attending the conference. Photo: Reporters' team .

The application of big data and AI technology provides delegates with additional tools for independent analysis and policy critique, shifting parliamentary activity from "listening to reports" to "analyzing data and critiquing policies based on original data."

The convenience of citizens and voters should be the central goal.

The Chairman of the Hanoi People's Council stated that, in addition to initial achievements, Hanoi also recognizes some difficulties such as: the lack of a separate overall architectural framework for the operation of the National Assembly delegation and the digital People's Council; scattered data, and inconsistent data sharing between agencies; incomplete AI-powered tools to support delegates; and the ongoing development and inconsistency of the legal framework for elected officials' activities in the digital environment.

From the practical implementation process, the Standing Committee of the Hanoi City People's Council drew four lessons learned, in which the role of the leader is the decisive factor. The close attention, guidance, and direct use of applications by the leaders of the National Assembly Delegation and the Standing Committee of the Hanoi City People's Council demonstrated a spirit of setting an example, thereby spreading and creating consensus to form a spirit of innovation, responsibility, and discipline throughout the entire system of People's Councils at all levels and among elected representatives.

Furthermore, the system structure must be appropriate to the nature and specifics of elected bodies. It is not possible to rigidly apply the e-government architecture model of the state administrative sector to elected bodies. The software and technology platform designed for the National Assembly and People's Council delegations should focus on features that support the verification, questioning, supervision, and parliamentary activities of the delegates.

Emphasis should be placed on data interoperability and sharing. Experience shows that it is necessary to establish a mechanism for regularly sharing or updating databases from specialized agencies of the administrative sector to elected bodies. This helps representatives have a source of objective information for comparison, thereby enabling them to make accurate assessments and decisions.

In particular, the convenience of citizens and voters should be the central goal. Diversifying online interaction methods makes it easier for voters to express their wishes and suggestions, and to monitor the resolution process. This further strengthens the trust and satisfaction of voters with the work of elected bodies.

Emphasizing that digital transformation in elected bodies is a difficult, highly specific problem with no model to copy, Comrade Phung Thi Hong Ha stated that Hanoi's roadmap is phased into specific stages: The 2026-2030 stage focuses on standardizing the platform and perfecting data-driven governance;

The period 2031-2035 aims towards a "Digital Default" model where data becomes the foundation for all operations;

The vision for 2045 is towards a smart elected ecosystem, where AI technology will accurately simulate and predict the socio-economic impacts of policies before representatives vote to approve them in parliament.

To maximize the effectiveness of this digital transformation model, not only in Hanoi but nationwide, the Hanoi City People's Council and National Assembly delegations propose to the National Assembly and the Government to soon issue a comprehensive architectural framework for the activities of National Assembly and People's Council representatives nationwide, ensuring uniformity in data interoperability and operational connectivity from the central to local levels; and to build an intelligent operating center (IOC) for the National Assembly with local authorities.

Building a digital legislative knowledge repository to serve National Assembly and People's Council representatives in research, critique, and policy making; building a shared data repository for the nationwide system of elected bodies, and strengthening data sharing between the executive branch and elected bodies.

At the same time, the transfer and deployment of the National Assembly's shared digital platforms to localities should be synchronized to avoid scattered investments and ensure interoperability (for example, the platform supporting the work of representatives and elected bodies, the Kbnet platform - paperless meeting rooms, the Citizen Petition software, etc.).

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With a sense of responsibility and in keeping with its role as the capital city, Hanoi is ready and eager to continue receiving the trust of the National Assembly and the Government to be assigned the task of piloting the implementation of digital People's Council models, shared data platforms, and AI applications to serve elected bodies. The city is also ready to share practical experience, support training, transfer technology solutions, and work alongside other localities in the digital transformation process to jointly build a modern, synchronized, and effective system of elected bodies.

Deputy Secretary of the Hanoi City Party Committee, Chairwoman of the Hanoi City People's Council, Phung Thi Hong Ha

Source: https://hanoimoi.vn/chu-tich-hdnd-tp-ha-noi-phung-thi-hong-ha-chuyen-doi-so-la-doi-moi-toan-dien-tu-duy-quan-tri-lay-nguoi-dan-lam-trung-tam-975888.html