Focus on customer satisfaction.

Over the past period, the Department of Agriculture and Rural Development (ARD) has continuously promoted administrative procedure reform and achieved high efficiency. This has helped shorten the time for processing administrative documents, better meeting the needs of citizens and businesses in the area.

• A typical example of digitalization in administrative reform.
• Building on achievements and improving the effectiveness of administrative reform.
• The Ministry of Justice leads in the Public Administration Reform Index (PAR Index).

Since the beginning of the year, the unit has completed 24 out of 32 administrative reform tasks as planned, achieving 75%; the remaining tasks are being implemented within the prescribed timeframe. In particular, to ensure effective and widespread dissemination of information on agriculture throughout the province, the Department has launched an online information portal on agricultural production (https://nongnghiepcamau.vn/). Through this portal, people can access information on effective models, production techniques, and share various topics related to agriculture. Since its implementation in 2019, it has received over 3.63 million visits.

On the other hand, the Department has reviewed, evaluated, and proposed simplification plans for 24 administrative procedures. To date, the one-stop shop and integrated one-stop shop mechanisms have been implemented for 119 administrative procedures under the Department's jurisdiction, achieving 100%.

From the beginning of the year until now, the Department of Agriculture and Rural Development of the province has received 15,344 applications on the provincial administrative procedure resolution information system, and has resolved 14,460 applications correctly and ahead of schedule, achieving 100%.

In particular, the rate of applications processed through online public services , online payments, and the digitization of administrative procedure resolution results exceeded the targets set in the province's administrative reform plan.

Besides the achievements, according to the assessment of the provincial administrative reform inspection team, the administrative reform work at the Department of Agriculture and Rural Development still faces some difficulties and limitations. Specifically, the unit has not yet advised the Provincial People's Committee to issue regulations on the functions, tasks, powers, and organizational structure for some units under the Department, including: the Crop Production and Plant Protection Sub-Department, the Livestock and Veterinary Sub-Department, the Forestry Sub-Department, the Fisheries Sub-Department, and the Rural Development Sub-Department. There is still a situation where civil servants and public employees are assigned incorrectly according to the approved job position plan.

Furthermore, the Department has not publicly disclosed the budget estimates and final accounts of the entire sector as required; it has not developed a plan for inspecting financial and asset management in 2023 and the allocation and assignment of budget estimates for 2024 to its subordinate units. The percentage of documents and work files processed online by the unit has not met the set plan (reaching 85.89%/100%).

The Department of Agriculture and Rural Development of the province is constantly promoting administrative procedure reform, focusing on the satisfaction level of people and businesses.

According to Ms. Le Thi Kim Chung, Deputy Chief of the Provincial People's Committee Office and Head of the Provincial Administrative Reform Inspection Team, in the coming time, the Department needs to regularly review and propose shortening the processing time for administrative procedures; recommend to competent authorities to amend and supplement cumbersome and inappropriate administrative procedures. It should continue to improve the quality of administrative procedure processing, minimize cases of delayed applications; and properly apologize to organizations and individuals for any errors or delays in processing compared to regulations (if any).

Expedite the process of reorganizing the organizational structure of subordinate units according to regulations. Based on this, issue or advise on the issuance of functions, tasks, powers, and organizational structures for these units as prescribed, ensuring that the units under and directly affiliated with the Department are streamlined and operate effectively and efficiently.

Furthermore, it is necessary to strengthen administrative discipline and order in the performance of official duties; assign and arrange civil servants and public employees with expertise suitable to the approved job position plan; and boldly streamline the workforce of civil servants and public employees who do not meet job requirements, in order to create a change in the spirit and responsibility of civil servants and public employees. At the same time, effective solutions should be implemented to address the situation of civil servants and public employees who do not meet the prescribed standards.

In particular, continue to improve the quality of iOffice software usage, increase the percentage of work files processed online; promote the dissemination of information on administrative reform, especially online public services, on the unit's website and other communication channels, ensuring effectiveness and contributing to improving the efficiency of administrative reform, bringing satisfaction to citizens and businesses.

Hung Thai - Phi Long

Source: https://baocamau.vn/chu-trong-muc-do-hai-long-a34892.html