Digital transformation, improving the quality of public services.

In implementing the policy of reorganizing administrative units and local government into a two-tier model, Ca Mau province has identified information technology as a breakthrough area. Digital infrastructure has been deployed synchronously, promoting digital transformation at both levels, thereby affirming its core foundational role in accordance with Resolution 57, helping the administrative apparatus operate continuously, stably, and in a streamlined and modern direction.

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Developing central infrastructure connecting down to the commune level.

After more than 10 months since the merger of Ca Mau province, telecommunications infrastructure has been invested in comprehensively down to the commune level. Currently, 100% of communes and wards in the province are covered by fiber optic cables and 3G/4G/5G mobile networks, as well as broadband internet and dedicated data transmission networks of Party and State agencies. This infrastructure allows communes to effectively conduct online meetings, process electronic documents, and access shared provincial systems, thereby narrowing the digital divide between localities. In particular, to ensure the effective operation of the two-tiered local government model, the province has invested in dedicated online meeting rooms; and purchased machinery and equipment for communes to meet the requirements of e-government operation.

The Ca Mau Provincial Digital Transformation Association has launched an information portal to support businesses in their digital transformation.

Currently, the provincial data center has a total of 443 machines serving 126 systems and software. Of these, 99 systems are operational, 16 systems are used for storage and retrieval without generating data, and 11 systems are proposed for decommissioning. The center is equipped with security devices, maintains copyright, and meets the requirements for connection to the National Population Database (from 2024) and the Intelligent Operations Center (IOC) system in 2025 according to Project 06 of the Ministry of Public Security . Operation is carried out regularly and continuously, with staff on duty even outside of working hours and on weekends to promptly monitor and handle incidents, ensuring the system operates stably and safely and effectively meets the requirements for processing, storing, and exploiting centralized data. At the same time, deploying virtualization infrastructure helps optimize resources, save costs, and facilitate the rapid deployment of applications serving management and operational tasks.

In addition, the province has put into operation the IOC Center, integrating data from 14 fields such as: economy , society, health, education, public administration. In particular, the system connects with the National Database on Population , exploiting population (34) and labor (35) analysis models according to Project 06. The IOC provides intuitive dashboards, supporting leaders to monitor, analyze the situation and make timely decisions. Through this, the management method is transformed from traditional to data-driven governance.

Citizens look up information regarding the processing of their applications at the Ca Mau Provincial Public Administrative Service Center.

Comprehensive investment is needed.

Overall, the province's digital technology infrastructure has been gradually invested in a synchronized and modern manner, meeting the requirements for operating the two-tiered local government model. Information systems operate stably and without interruption, enhancing the efficiency of state management and improving the quality of services for citizens and businesses.

From July 1, 2025 to the present, 694 agencies and units have been using the electronic document management system, exchanging over 2 million documents entirely digitally, ensuring interoperability across three levels. The system has been upgraded to version 5.0, and over 23,155 new accounts have been created. Simultaneously, the LGSP platform connects 121 internal systems and 232 national data services, with over 14 million transactions, contributing to data synchronization, reducing manual data entry, and improving the efficiency of management and operation. The official email system currently has 25,162 accounts and 11,356 digital signatures issued, ensuring continuous and smooth system operation from the moment the new model was implemented.

However, several challenges remain. The data center infrastructure, invested in many years ago, has undergone partial upgrades, but its storage and processing capacity only meets immediate needs. There is limited room for expansion, posing a risk of overload during the 2026-2030 period as data volume increases rapidly. Data between departments, agencies, and localities is still fragmented, lacking interconnection, and failing to meet the criteria of "accurate, complete, clean, and active"; the standardization rate remains low, hindering data exploitation, analysis, and decision-making. Furthermore, IT equipment in some units, especially at the grassroots level, is outdated and inconsistent, requiring prompt upgrades and replacements.

Ms. Tran Thi Cam Hang, Deputy Director of the Department of Science and Technology, at the conference summarizing one year of implementing the reorganization of administrative units and the operation of local governments at two levels.

According to Ms. Tran Thi Cam Hang, Deputy Director of the Department of Science and Technology, in the coming time, the department will continue to advise on improving digital infrastructure towards a modern and synchronized direction; focusing on upgrading data centers to Tier III standards, building backup systems, and developing digital infrastructure at the commune level according to unified standards. At the same time, it will promote the construction and exploitation of digital data and shared data warehouses; standardize data, strengthen connections with national databases; expand the application of artificial intelligence in management and operation, and improve the quality of online public services. In addition, the province will prioritize resources for digital technology, strengthen human resource training, and unify the deployment of shared platforms throughout the province.

Kim Kim

Source: https://baocamau.vn/chuyen-doi-so-nang-cao-chat-luong-dich-vu-cong-a128688.html