Ninh Binh Electricity is determined to transform digitally, towards civilized habits

From September 2025, Ninh Binh Power Company will officially eliminate all direct cash payment points. This is an important step, marking the determination to modernize services, promote cashless payments and contribute to the development of the digital economy.

Ninh Binh Electricity Company staff distribute leaflets instructing customers on new electricity payment methods. Photo: Truong Giang

Solving practical concerns

The decision to remove the direct electricity bill collection counter has received special attention from people, especially in rural areas, where many households do not have bank accounts or are unfamiliar with electronic applications. During the propaganda sessions at the traditional markets, we recorded many conflicting opinions: some people supported it because of its convenience, but many others were worried about disruptions because they were not familiar with the new form.

Ms. Nguyen Thi Son, 65 years old, in Tan Thinh village, Van Thang commune, shared: "I live alone, do not have a bank account, so I am worried about who will help me pay."

In response to these concerns, Mr. Mai Thanh Hai, Acting Captain of the Electricity Management Team of the Ý Yên Area, said: “The area manages more than 100,000 customers, most of whom are freelance workers, farmers and the elderly. The conversion will inevitably have initial difficulties. We have coordinated with local authorities, increased communication at electricity collection points and traditional markets, and used mobile loudspeakers to propagate to every alley and neighborhood.”

In particular, for older customers who are not familiar with technology, electricity staff will come to their homes to guide and explain in detail. The unit also coordinates with banks and intermediary organizations to support people to conveniently open accounts. Thanks to this effort, most customers have gradually agreed and responded positively.

The Y Yen Area Electricity Management Team guides customers to install the application to monitor electricity index and pay electricity bills online. Photo: Truong Giang.

Inevitable trend of practical benefits

Cashless payment brings many benefits: fast, safe and convenient. Customers can pay anytime, anywhere with just a few steps on their phone or computer, saving time and travel costs. At the same time, this method also contributes to environmental protection by limiting the printing of paper invoices and receipts.

Ms. Nguyen Thi Nam, a customer in Van Thang commune, said : “Previously, I had to wait a long time to pay my electricity bill. Since switching to this service, I only need to do it on my phone, which is both safe and economical.”

Mr. Nguyen Van Tung, a grocery store owner in Van Thang commune, also affirmed: “Since using the customer care application, it has helped me easily monitor electricity indexes, proactively control output and promptly detect incidents. The application also helps me keep track of power outage schedules, pay electricity bills online and receive electronic invoices easily and conveniently.”

Statistics up to July 2025 show that, out of a total of more than 1.4 million electricity customers of Ninh Binh Electricity Company, 98.35% of customers paid without cash. Only about 24 thousand customers (1.65%) still pay directly in cash, mainly in Regions 2 and 3 (former Nam Dinh and Ha Nam).

Current payment methods are very diverse: SMS/Mobile Banking, Internet Banking, automatic debit, e-wallet, ATM/bank card, UBT/UNC, as well as online payment via the "Customer Care" website of the Electricity Corporation.

Elderly people, rural residents, and those with little knowledge of technology are the groups that Ninh Binh Electricity pays special attention to and guides to facilitate the transition to the new payment method. Photo: Truong Giang.

Towards modern and transparent service

Ninh Binh Electricity recommends that customers proactively update their phone numbers and emails to receive timely payment notifications and messages. During the transition, all inquiries will be received through the regional electricity management teams and the Company's support channels.

The official cessation of cash collection from September 2025 is a concrete step to implement the direction of the Government and the Northern Power Corporation on promoting cashless payments, reducing operating costs, and improving management efficiency. This is also a testament to the strong transformation of the electricity industry, contributing to improving service quality, increasing transparency and safety for customers, and gradually forming civilized habits in life.

Nguyen Luu

Source: https://baoninhbinh.org.vn/hien-dai-hoa-phuong-thuc-thanh-toan-tien-dien-buoc-tien-cua-210236.htm