Breakthroughs in administrative reform stemming from digital platforms.

Looking back at the five-year period (2021-2025) of implementing the overall State administrative reform program for the 2021-2030 period, it shows the continuous efforts of Ca Mau province in its determination to build a modern, innovative, and service-oriented administration.

Báo Cà Mau•09/07/2025

Tan An Tay: Many good practices in administrative reform.
Administrative reform - A stepping stone for growth.
Khanh Thuan initiates administrative reform.
Promoting administrative reform in parallel with restructuring the apparatus.
Administrative reform linked to digital transformation.
The Provincial People's Committee held its regular May meeting and reviewed the results of 5 years of administrative reform implementation.

Many groundbreaking initiatives

Ca Mau has pioneered the application of image recognition and citizen data information systems to support the administrative procedure resolution process. At the Provincial Administrative Procedure Resolution Center and one-stop service departments at all levels, the public disclosure of administrative procedures using QR codes instead of traditional paper posters has facilitated easy access to information and results for citizens and businesses.

In this process, the 69-day intensive campaign "Improving the efficiency of online public service usage in Ca Mau province" is a key highlight that promotes the development of e-government, digital government, and improves the quality of service for citizens and businesses.

Officials and civil servants play a crucial role in resolving administrative procedures and operating the two-tiered government apparatus. (Photo: Tan Thanh Ward Public Administrative Service Center).

In particular, the province is piloting the integration of several administrative procedures in the fields of investment registration, business registration, environment, land, and construction. Accordingly, citizens only need to submit documents once but receive multiple results, reducing processing time by at least 15% compared to regulations and minimizing the number of trips for citizens and businesses. At the same time, fees and charges are reduced by 0-50% when using online public services, encouraging the shift to electronic transactions.

Ca Mau province has implemented and guided the process of extracting cadastral maps of land parcels and conducting cadastral surveys of land parcels on the provincial administrative procedure resolution information system. This helps people easily check the progress of their applications, and also helps competent authorities check and monitor the progress of application processing.

These initiatives and models have brought about positive changes: the annual rate of timely processing of applications has reached over 99.9%; the level of satisfaction of people and businesses with the handling of administrative procedures by administrative agencies in the province averages 97.28%.

Developing e-government and digital government.

Ca Mau has been investing heavily in information technology infrastructure. The province has built and is operating a Main Data Center (DC) and a Backup Data Center (DR), which are core components of the digital platform. With storage capacity of up to 135 TB, these centers are creating a solid foundation to support the province's comprehensive digital transformation process.

Publicizing administrative procedures using QR codes ensures timely updates, replacing the traditional paper-based posting method.

Many important digital platforms have been deployed. Notable among them are the Provincial Data Integration and Sharing Platform (LGSP); the AI Chatbot platform for citizens and businesses (accessible at https://dichvucong.camau.gov.vn/); the data analysis and processing platform; the online monitoring platform; the AI Chatbot platform for civil servants and officials within the province's IOC system; and the centralized malware monitoring platform (SOC). As a result, the province has connected and shared 23 out of 24 existing databases on the National Data Integration and Sharing Platform (NDXP).

The Intelligent Operations Center (IOC) of Ca Mau province has officially commenced operations at https://ioc.camau.gov.vn/; serving as a centralized information system to monitor the province's socio -economic situation in real time. The IOC connects 13 management areas, with 39 data types and 258 information fields, providing a comprehensive overview of the province's activities.

Simultaneously, the IOC also monitors and manages the chatbot on the mobile version of the IOC application, ensuring stable operation and quick, accurate responses to user requests. This allows leaders at all levels of government, citizens, and businesses to clearly understand the socio-economic activities taking place in the province, as well as the interaction between citizens, businesses, and state management agencies in the area.

The Intelligent Operations Center (IOC) of Ca Mau province has connected 13 management areas, with 39 types of data and 258 information fields, providing a comprehensive view of the province's operations.

The Ca Mau Provincial e-Government application (CaMau-G) has been widely deployed, integrating 50 essential applications and utilities. This helps citizens and businesses easily interact with and access digital services provided by the government. Over the past 5 years, more than 27,000 people have installed and used the CaMau-G application.

It can be said that Ca Mau province's administrative reform efforts are undergoing a strong transformation. Following the restructuring of the administrative apparatus, the province has put into operation 64 public administrative service centers in communes and wards, as well as the Provincial-level Public Administrative Service Center. This is coupled with the development of a capable civil servant workforce that effectively meets the requirements of information technology and digital transformation, contributing to the efficient and effective operation of the government apparatus.

Chairman of the Provincial People's Committee Pham Thanh Ngai emphasized that, based on the important results achieved, Ca Mau province, after the merger, should urgently develop a suitable administrative reform program for the period 2026-2030. In this program, the human factor plays a key role, especially in resolving administrative procedures and operating the two-tiered government apparatus, to better serve the people and businesses.

Mong Thuong

Source: https://baocamau.vn/dot-pha-cai-cach-hanh-chinh-tu-nen-tang-so-a106419.html