Ford Ensure takes care of customers using Ford cars

Ford Ensure is part of Ford Vietnam's comprehensive after-sales ecosystem.

Trusted partner

Ford Ensure is a cooperation program between Ford Vietnam and 4 reputable insurance partners, including Bao Viet Insurance, BSH Insurance, PVI Insurance and Tasco Insurance.

With 60 years of operation, Bao Viet is one of the leading brands in the market. A pioneer in digital transformation with the Baoviet Direct application, helping customers easily track and manage insurance policies. In 2016, Bao Viet established a strategic partnership with Ford Vietnam, creating a solid foundation for implementing comprehensive insurance solutions for customers who own Ford vehicles in Vietnam.

Bao Viet Hai Duong Insurance Company has always affirmed itself as a leading brand in the Hai Duong market. Since the beginning of the year, the company has completed the benefits of 531 automobile physical damage insurance contracts of all kinds. Of which, about 25% of collisions causing major losses were compensated by the company with a total amount of over 2 billion VND.

Bao Viet Hai Duong pioneers digital transformation with Baoviet Direct application to help customers easily track and manage insurance policies.

BSH Insurance - a member of DB Insurance (DBI) under DB Group Korea (DBI is rated A+ by AM Best and A by S&P). provides reputable insurance products with high compensation value. In 2024, BSH Hai Duong had revenue of over 35 billion VND, of which about 80% was from motor vehicle insurance activities. In the first quarter of 2025, the company completed insurance compensation for about 1,000 cases of car collisions...

“To ensure 24/7 customer care, BSH Hai Duong officers and employees are always dedicated to their work,” said Ms. Mai Thi Hue, Director of BSH Hai Duong Insurance Company.

PVI Insurance is one of the leading brands in the market in Vietnam, rated A- by AM Best for financial capacity, with a 24/7 network of assessors and a claim processing process that meets international standards (ISO 9001:2015). PVI Hai Duong Insurance always maintains a revenue ratio from motor vehicle insurance activities accounting for 20 - 23% of total revenue. In the first quarter of 2025, motor vehicle insurance revenue reached nearly 3.33 billion VND, completing insurance benefit compensation for 147 cases, with a total value of over 855 million VND.

PVI Hai Duong always coordinates with PVI Office specializing in customer care in the North, ensuring the fastest and most effective customer support.

“To facilitate customers, we regularly use PVI Mobile online appraisal software,” said Mr. Doan Van Nhat, Head of Business Management and Compensation Department of PVI Hai Duong.

Tasco Insurance owns a network of assessors covering all provinces and cities with a streamlined claim process and fast processing. Simple procedures with less paperwork, technology application and digital transformation, the business brings a smart, seamless and convenient experience to customers.

Improve service experience quality

Ford Ensure's goal is to provide superior benefits to customers with genuine standard repair procedures, warranty repairs at dealers to save customers time and costs. Fast new and renewal procedures to enhance the experience of Ford car owners.

In the process of insurance implementation in case of collision, customers call the hotline number and receive immediate advice and guidance. Next is the process of checking, monitoring the scene, establishing a record to determine the scope and liability of insurance. In case of human risk, customers are supported by insurance companies, given specific instructions, and completed quickly and conveniently.

The cooperation with Ford Vietnam in the Ford Ensure program demonstrates Bao Viet Insurance's commitment to improving the quality of auto insurance services, aiming for international standards in compensation and customer care. "With the combination of Bao Viet Insurance's digital insurance ecosystem and Ford's genuine after-sales network, customers will have a different, more professional and convenient insurance experience than ever before," said a representative of Bao Viet's leadership.

With Ford Ensure, customers will have their vehicles repaired at authorized Ford dealers with genuine spare parts.

With Ford Ensure, customers can have their vehicles repaired at Ford dealerships with genuine spare parts. All insurance partners in the program apply the dealer repair guarantee policy, helping customers save time and money.

"Ford Ensure is one of the important efforts to improve after-sales service and bring absolute peace of mind to customers when using Ford cars," said Mr. Ruchik Shah, General Director of Ford Vietnam.

Ford Ensure is part of a comprehensive after-sales ecosystem, helping customers save time and money, while ensuring the best repair quality, in line with Ford's global standards.

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Source: https://baohaiduong.vn/ford-ensure-cham-soc-khach-hang-su-dung-o-to-ford-409922.html