Supervise the handling of complaints, denunciations and recommendations of citizens at the Department of Construction

(Haiphong.gov.vn) - On the afternoon of December 21, the Thematic Supervision Delegation of the Standing Committee of the City People's Council, led by Comrade Pham Quoc Ka, Head of the Legal Committee of the City People's Council, worked with the Department of Construction on the settlement of complaints, denunciations and recommendations of citizens. Also attending were representatives of relevant departments, branches and units.

Working scene.

In compliance with the provisions of law on citizen reception offices, citizen reception locations and citizen reception organization, the Department of Construction has arranged 02 citizen reception locations at 32 Ly Tu Trong, Hoang Van Thu Ward (headquarters of the Department of Construction) and 3 Ho Xuan Huong, Minh Khai Ward (headquarters of the Construction Inspectorate). The Department publicly announces the citizen reception schedule on the Department's Electronic Information Portal and at the Department's citizen reception locations; assigns staff to regularly receive citizens.

Leaders of the Department of Construction reported at the meeting.

The Department also encountered some difficulties and obstacles in implementing regulations on handling complaints about administrative decisions and administrative acts such as: verifying the content of complaints is difficult during the verification process because the content of complaints about administrative decisions is in many fields, including fields that are not in the construction industry, and there is no in-depth expertise to develop questioning content for the complainant; therefore, the complaint verification and settlement department must collect documents, verify at relevant agencies and units, and consult on expertise, leading to a prolonged time, affecting the reporting of verification results and conclusions on the content of complaints.

To improve the effectiveness of law enforcement on complaints, at the meeting, the Department of Construction requested the City Inspectorate to organize a training session on handling complaints and denunciations for all cadres, civil servants and employees of the Department to clearly understand the methods, procedures and processes for handling complaints and denunciations... to have the skills to handle and resolve complaints and denunciations when participating in the team verifying the content of complaints and denunciations under the authority of the Department or the team verifying the content of complaints and denunciations of inter-sectoral and inter-agency...

Comrade Pham Quoc Ka, Head of the Legal Committee of the City People's Council, spoke at the meeting.

Through monitoring records, listening to reports and opinions, the Supervisory Delegation noted that in general, the work of receiving citizens, handling complaints, denunciations, recommendations and reflections from citizens was carried out quite seriously by the Department of Construction. The petitions were handled according to the regulations of the Government Inspectorate . The handling of complaints, denunciations, recommendations and reflections was basically final, ensuring compliance with the provisions of law. The Supervisory Delegation requested the Department of Construction to seriously absorb the opinions of the Delegation, especially to review, supplement and complete the contents of the report; clearly assess the causes and solutions to overcome difficulties and problems; have specific tables, figures and appendices...

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