- Ca Mau - A shining example of innovation and creativity in administrative reform.
- Implement drastic administrative reforms right from the beginning of the year.
- Key plan for state administrative reform in the period 2026-2030
- Digital government: the foundation of administrative reform.
Service-oriented administration
In early January 2026, the Provincial People's Committee issued the 2026 Administrative Reform Plan, setting the goal of further improving the quality of service to citizens and businesses. Accordingly, the province strives to increase its ranking by at least two positions in important rankings such as the Administrative Reform Index (PAR INDEX), the Satisfaction Index of Citizens and Organizations with the Services of State Administrative Agencies (SIPAS), and the Provincial Competitiveness Index (PCI) compared to 2025. In addition, the province also aims to promote the provision of online public services and the digitization of administrative procedures throughout the province, gradually building a modern, transparent, and efficient administrative system.
In many localities within the province, the handling of administrative procedures has significantly improved. The reception and results delivery departments are organized scientifically , procedures are publicly displayed, and staff provide dedicated guidance, making it easy for people to complete the necessary procedures.
Mr. Nguyen Phuoc Hiep, from Hamlet 1, Nguyen Phich Commune, said: “Compared to before, doing administrative paperwork is much more convenient now. When going to the Commune People's Committee, people are clearly guided step-by-step by the officials. If the documents are complete, they are processed quite quickly, without having to make multiple trips like before.”
The Nguyen Phich Commune Public Administration Center facilitates convenient access for citizens to handle administrative procedures.
Comrade Nguyen Minh Duong, Secretary of the Party Branch of Hamlet 1A, Phong Hiep Commune, shared: “Implementing the two-tiered local government model has made handling documents and procedures for the people more convenient. Applications are received and processed quickly, reducing waiting times and thus contributing to increased public trust in the local government.”
| According to the 2026 plan, Ca Mau aims for 100% of eligible administrative procedures to be implemented as online public services. Simultaneously, 100% of the province's online public services, both full and partial, will be provided on the National Public Service Portal. The province also strives for a minimum of 85% of applications processed online out of the total number of applications received, contributing to reducing time and costs for citizens and businesses when carrying out administrative procedures. |
Professional and modern administration
Along with simplifying procedures, many localities in the province have also flexibly organized application receiving points in accordance with the actual conditions of the area, helping people access administrative services more conveniently.
Mr. Nguyen Truong Giang, Head of Dinh Cu Hamlet, Tan An Commune, said: “Previously, there was an administrative center in the old Tam Giang Tay area where people could go to process documents. Currently, the reception point is still maintained, so people in the nearest area can go there for convenience. If processing documents at the old Tam Giang Tay Commune, results usually take about 1-2 days, but if people need them urgently, they can go to the current Tan An Commune People's Committee to receive the results immediately.”
Simultaneously, commune-level public administrative service centers are also gradually improving the quality of their services, aiming to build a professional and modern administrative system.
Mr. Nguyen Van Linh, Director of the Tan An Commune Public Administrative Service Center, said: “In 2026, the Center will continue to focus on enhancing its role and responsibility in resolving administrative procedures for citizens and businesses. We will continue to improve working processes, promote the application of information technology, and enhance the service spirit of our staff.”
Residents come to the Tan An Commune Public Administration Center to complete procedures; their applications are received and processed quickly. Photo: TRUC LINH
The province has set several specific goals to improve the effectiveness of state management in 2026. These include ensuring that 100% of central government legal documents are promptly implemented or concretized at the local level, and that 100% of provincial legal documents are reviewed, amended, and supplemented to conform with central government regulations and the province's socio -economic development requirements. The goal is also to ensure that 100% of internal administrative procedures between state administrative agencies are published, made public, and updated promptly. These goals not only enhance transparency in the operations of state agencies but also facilitate quick and efficient access to administrative services for citizens and businesses.
The list of administrative procedures at the Phuoc Long Commune Public Administrative Service Center is publicly displayed, making it easy for people to understand and follow them. Photo: TRUC LINH
It can be seen that, with the synchronized implementation of many administrative reform solutions from the provincial to the grassroots level, the handling of administrative procedures in Ca Mau has gradually improved. Improving service quality, promoting online public services and digitizing documents not only saves time and costs for citizens but also contributes to building a modern, transparent administration, aiming to better serve the needs of society.
Truc Linh - Phong Nguyen
Source: https://baocamau.vn/nang-cao-hieu-qua-cai-cach-hanh-chinh-tu-co-so-a127695.html
Comment (0)