On August 1, the Vietnam Insurance Summit 2025 took place in Gia Lai province, with the theme “Insurance industry development strategy in the era of AI and new technologies explosion”. The event attracted more than 400 guests including CEOs, CIOs, CSOs, CDOs from leading domestic and international insurance companies, banks and technology organizations.
Mr. Ngo Viet Trung - Director of the Department of Insurance Management and Supervision ( Ministry of Finance ), spoke at the conference.
Speaking at the conference, Mr. Ngo Viet Trung - Director of the Department of Insurance Management and Supervision (Ministry of Finance) affirmed that digital transformation is no longer a trend but has become an urgent requirement for the insurance industry to thrive in the new era.
The implementation of Resolution 57 of the Politburo and Resolution 66/NQ-CP of the Government has set out the requirement for comprehensive innovation for the financial sector, including insurance, through comprehensive digitalization and application of new technology platforms for effective and transparent supervision and management.
“We are actively building an insurance industry database, increasing the use of big data, AI and digital platforms to manage risks, promote innovation, and reform administrative procedures, creating conditions for businesses to flexibly develop products and expand distribution channels,” said Mr. Trung.
The Insurance Management and Supervision Department has also proactively coordinated with units under the Ministry of Finance and the Vietnam Insurance Association to organize dialogues with businesses, promptly remove difficulties, and at the same time review and perfect the legal framework towards supporting businesses to improve their management capacity and competitiveness in the digital environment.
“The application of AI, big data, blockchain or cloud computing will not only help restructure operations, but also be an opportunity for businesses to optimize customer experience and improve competitiveness. However, digital transformation is not simply a technological problem, but a comprehensive revolution from thinking to action,” Mr. Ngo Viet Trung emphasized.
Speakers shared at the conference.
The conference includes a main report session and two thematic workshops, focusing on strategic pillars, such as: building a shared database, transforming business models, applying AI in compensation and customer care processes, innovating distribution channels, enhancing data security, optimizing digital infrastructure, etc.
Workshop 1 with the topic "Optimizing operational processes in the digital age" focused on discussing the impact of AI on operations and business efficiency, trends in data automation, cost management and digital infrastructure in insurance businesses.
Meanwhile, the second workshop discussed in depth “building a digital insurance ecosystem, expanding distribution channels and improving customer experience”, with topics such as “AI First” strategy, protecting customer data and trust, personalizing the experience journey, and lessons from Southeast Asia.
Along with the discussion sessions, the insurance technology exhibition gathered more than 30 pioneering enterprises such as Cathay Life Insurance, AM Best, Chubb Life... displaying many solutions applying AI, Blockchain, core automation, anti-fraud, cyber security and new generation insurance technology.
Mr. Nguyen Xuan Viet - Chairman of Vietnam Insurance Association, speaking at the conference.
Mr. Nguyen Xuan Viet - Chairman of the Vietnam Insurance Association, said that with more than 25 prestigious speakers, dialogue sessions and strategic connections, Vietnam Insurance Summit 2025 is not only a forum for sharing trends but also an opportunity for Vietnamese insurance companies to accelerate transformation, reshaping their roles and positions in the digital economy.
“Through the conference, many strategic directions, technological initiatives and international experiences were shared towards the goal of developing a transparent, modern insurance industry that puts customers at the center and approaches global standards,” the Chairman of the Vietnam Insurance Association expected.
Source: https://doanhnghiepvn.vn/chuyen-doi-so/nganh-bao-hiem-viet-nam-chu-dong-but-pha-trong-ky-nguyen-so/20250801024652311
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