Efforts to maintain performance

In 2023, U Minh district ranked second in the Administrative Reform Index at the district/city level. This is the third consecutive year that the locality has ranked first or second in the Administrative Reform Index, thereby promoting the increasingly effective and efficient operation of the local state administrative apparatus.

• Ca Mau ranks 34th in the Administrative Reform Index.
• Inspecting administrative reform work in Phu Tan district.
• Building on achievements and improving the effectiveness of administrative reform.
• The Ministry of Justice leads in the Public Administration Reform Index (PAR Index).

Ms. Huynh Thi Dao, from Hamlet 1, Khanh An Commune, went to the One-Stop Service Center of U Minh District to complete land-related procedures. She was guided by the staff to submit her application online. Ms. Dao shared: “Going to do procedures is so much easier now. There’s Wi-Fi, air conditioning, comfortable seating; and the staff are friendly and helped me quickly complete the process on the Administrative Procedure Information System. Having an account here makes it easy to do any procedures I want in the future.”

The One-Stop Service Center of U Minh District is located within the premises of the District Post Office and is equipped with a spacious, modern, and convenient workspace for receiving citizens; the district has assigned 7 civil servants and officials to work there. All 8 communes receive and process administrative procedures at the One-Stop Service Center as regulated.

U Minh District has assigned 7 civil servants and officials to work at the One-Stop Service Center; the workplace is spacious, modern, and convenient for receiving citizens.

To ensure convenience and satisfaction for citizens, all administrative procedures are updated and posted promptly on the district's public service portal , and are also publicly and accurately displayed at the One-Stop Service Centers at the district and commune levels. Currently, the district has 274 fully online administrative procedures (202 at the district level and 72 at the commune level); and 41 partially online procedures (20 at the district level and 21 at the commune level).

Mr. Vo Thanh Dien, a specialist at the Department of Justice, said: "At the One-Stop Service Center, I handle the receipt and delivery of results for areas including criminal records, civil registration, and notarization. I guide people to submit applications online, ensuring 100% success. When results are available, I deliver the documents through the system, or I contact people to deliver them by mail if they don't have time to come and pick them up."

In the third quarter, the district level received and processed 279 applications; the commune level received and processed 978 applications; the rate of online applications reached 100%. The district effectively implemented the reception and processing of administrative procedures regardless of administrative boundaries in the fields of land, criminal records, and labor. At the same time, the "Congratulatory Letter" model was maintained in the processing of administrative procedures for birth registration and first marriage registration (20 congratulatory letters were given during the quarter). Accordingly, the level of satisfaction of organizations and individuals with the spirit and attitude of the civil servants and public employees reached 100%.

The good news is that more and more people in the area are submitting their applications online themselves.

To date, U Minh district has completed 16 out of 20 administrative reform tasks, achieving 80% of the 2024 plan. To achieve this result, the district has encouraged officials and civil servants to actively research and propose innovative solutions and improvements, contributing to enhancing the efficiency of administrative procedures for citizens and businesses. In addition, it has strengthened the monitoring of administrative reform implementation to promptly address and rectify shortcomings.

Mr. Nguyen Thanh Liem, Vice Chairman of the People's Committee of U Minh District, shared: "Identifying administrative reform as a strategic breakthrough and a key task to promote socio-economic development, the district continues to decisively and comprehensively implement many solutions to effectively carry out the tasks of administrative procedure reform; organizational and apparatus reform; public service reform; public finance reform; and building and developing e-government. The district regularly inspects, supervises, and promptly reminds officials and civil servants of the One-Stop Service Center to ensure that administrative procedures are resolved quickly and efficiently, meeting current task requirements."

With numerous solutions and timely directives, U Minh district demonstrates its political determination to create breakthroughs and move towards substantive and effective administrative reform. The district continues to promote administrative procedure reform associated with digital transformation, improving the rate and quality of online public service delivery in a user-centric manner, using the satisfaction of citizens and businesses as a measure of effectiveness.

Mong Thuong - Hoang Vu

Source: https://baocamau.vn/no-luc-giu-thanh-tich-a34759.html