Quang Linh Vlogs and Hang Du Muc bowed their heads in apology.

Quang Linh Vlogs bows to apologize, stops livestreaming to sell products

On the afternoon of March 14, Chi Em Rot Company organized to provide information about Kera vegetable candy products after "exaggerated" advertisements for Kera vegetable candy products, with the introduction "1 candy is equivalent to 1 plate of vegetables".

Quang Linh Vlogs, Hang Du Muc and representatives of Chi Em Rot Company at the meeting

Here, Quang Linh Vlogs (Pham Quang Linh) and Hang Du Muc (Nguyen Thi Thai Hang) and representatives of Chi Em Rot Company bowed their heads to apologize to customers and the public for the recent incident.

Quang Linh Vlogs and Hang Du Muc bowed their heads to apologize to customers.

Quang Linh Vlogs believes that while advertising Kera vegetable candy, he used incorrect terminology, leading to mistakes and errors, affecting everyone. This is a valuable lesson, a lesson that will be learned in life as well as in business activities from now on.

Kera vegetable candy advertising scandal: Quang Linh Vlogs and Hang Du Muc bow their heads in apology

"After the incident, I also stopped livestreaming to sell products. I announced on social media that I would take a very long break to return to Africa as a member of the Central Committee of the Vietnam Fatherland Front, 10th term," he added, affirming that he was not commercialized because before becoming a member of the Central Committee of the Vietnam Fatherland Front, he had been selling products online since 2022.

Quang Linh will return to Africa in the near future.

Money back guarantee if buyer wants to return the item

Regarding the origin of input materials for Kera vegetable candy, Mr. Le Tuan Linh, legal representative of Chi Em Rot Company, said that according to information provided by Asia Life factory, this unit purchases all raw materials from businesses in Vietnam, ensuring quality and clear origin.

In response to the question of refunding customers who want to return products after the incident, Mr. Tuan Linh said that up to now, there have been KOLs (famous people) who have returned money to customers and the company is still supporting KOLs to make refunds. However, regarding whether there will be large-scale refunds or not, the company is waiting for the conclusion of the authorities.

Hang Du Muc speaks at the press conference

"We already have customer data. After today, we will inform you how to return the goods to receive money. Customers just need to take a screenshot of the order code and send it to us, we will refund the money by bank transfer," said Mr. Linh.

Also related to customers wanting to return products, Hang Du Muc affirms that if customers are not satisfied, used or unused products can support customers who want to return the product. In case customers have used up the product, they can still return the order via the paid order code.

"Just saying sorry isn't enough"

Lawyer Dang Van Cuong, Head of Chinh Phap Law Office, Hanoi Bar Association, said that in the above case, Hang Du Muc, Quang Linh Vlogs and Miss Thuy Tien posted advertising information on their personal pages and carried out advertising activities on the internet, causing confusion, exaggerating the effects, uses and values ​​of the product, so these people will have to bear legal responsibility, not just make a mistake and apologize. The act of false advertising will be subject to administrative fines, with each individual being fined up to 80 million VND.

In addition, the authorities will clarify the origin of this product, whether it meets food safety and hygiene standards, whether its quality and value are as declared, and whether its business activities comply with legal regulations.

In case the verification process determines that the product not only does not meet quality standards but also has other violations, all such violations will be handled; it could be the production of counterfeit goods, illegal transportation of goods across borders, smuggling or other acts of commercial fraud...

Source: https://thanhnien.vn/quang-linh-vlogs-va-hang-du-muc-cui-dau-xin-loi-18525031415442688.htm