Ship 9999 Son La - inner city delivery model

Choosing a creative approach, Ship 9999 built a shipper team model of delivery people in the form of collaborators. Therefore, this model not only creates flexibility in transportation, but also brings job opportunities to many workers. The shipper team is regularly trained on the process and characteristics of the delivery industry, ensuring service quality.

Ms. Vu Thuy Linh, 35 years old, Manager and Operator of Ship 9999 Son La, shared: Currently, the operating team consists of 5 coordinators and 38 shippers. According to statistics, 80% of the orders that Ship 9999 Son La receives are focused on food delivery. With the characteristics of food delivery, inner-city delivery has a great advantage in terms of processing and delivery speed. We always try to distribute the number of orders equally and objectively to the shipper team, ensuring the best and fastest service quality for each order.

According to records, Ship 9999 has a growing and stable number of orders. In May 2025, when it first started operating, Ship 9999 Son La only received 10 - 12 orders/day. Up to now, after 4 months of operation, the system receives an average of 500 orders/day, on peak days it can reach 700-800 orders/day. During peak hours around 6 - 7 am, 10 - 12 pm and 5 - 8 pm, the order rate can reach 1 order/minute.

Shippers' work is mainly handled over the phone.

Ms. Quàng Thị Ngân, bartender at Quan Đỉnh Cao Tào Phở, Tô Hiệu ward, informed: Every day, we place orders with Ship 9999. The shippers are very careful in checking the quantity and requirements for the product before delivering it to the customer.

Inner-city delivery work requires shippers to have certain skills to complete the job. Mr. Truong Viet Hoang, 25 years old, To Hieu ward, shipper of Ship 9999 Son La, said: The most important thing in the shipper's job is communication skills when having to discuss with the negotiation department and customers to make the delivery go as smoothly as possible. Besides, knowing the address is also an important factor, helping the job to be completed smoothly.

Le Khanh Linh, To Hieu ward, said: I learned about Ship 9999 through social networks and have been using this service for the past two months. I mainly order food delivery during hot summer days. The shippers deliver quickly and are very enthusiastic.

The inner-city delivery model of Shipper 999 Son La is opening up new potential and convenience, encouraging the development of the local transportation market and contributing to job creation for local workers.

Source: https://baosonla.vn/thuong-mai-dich-vu/ship-9999-son-la-mo-hinh-giao-hang-noi-thanh-eyO6VluNg.html