Laying the foundation for digital government.

Decisive, timely, and efficient – ​​this is the commitment of Ca Mau City in implementing administrative reform. To date, the locality has completed 20 out of 23 tasks set out in the annual plan, achieving 87%. The city continues to promote the application of new solutions and initiatives to create breakthroughs in administrative reform, developing e-government – ​​a solid foundation towards digital government.

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Based on the guiding documents, the City People's Committee has developed and issued specific plans for implementing administrative reform tasks, breaking down work into smaller parts for easier implementation and control. In addition to the general plan for administrative reform, in 2024, the City People's Committee also issued plans on administrative reform communication; on inspecting administrative reform work; on improving and enhancing competitiveness; and on improving the Public Administration Performance Index (PAPI)...

The One-Stop Service Centers at the city and commune/ward levels regularly update and publicly display administrative procedures using QR codes and in bound booklets (one booklet per field) at information desks for citizens to access when needed. This has improved the quality of administrative procedure processing for organizations and individuals in the city. The percentage of online transactions has now reached over 92%, and the level of citizen satisfaction with administrative procedure processing has reached 100%.

Ca Mau City has a rate of online transaction applications exceeding 92%, and the level of citizen satisfaction with administrative procedure resolution reaches 100%. (In the photo: One-Stop Service Center of Ly Van Lam Commune).

In 2023, Hoa Thanh commune ranked second in the city in the Administrative Reform Index, with 94.961 points, only behind Ward 1 (95.034 points). Mr. Nguyen Quoc Toan, Vice Chairman of the Commune People's Committee, said that in implementing administrative reform tasks, the locality always focuses on inspecting and supervising the performance of officials and civil servants at the One-Stop Service Center to promptly correct any shortcomings. At the same time, they maintain the display of the slogan "4 requests, 4 always" to remind and raise awareness among officials, civil servants, and the people about the role, position, and importance of administrative reform. To date, the rate of digitizing administrative procedure resolution results, receiving online applications, and online payments have all reached 100%.

The total number of administrative procedures announced and publicly applied at the City People's Committee by the Chairman of the Provincial People's Committee is 328 procedures, and at the commune level is 159 procedures. From the beginning of the year until now, the city's electronic one-stop service system has received more than 8,400 applications; the commune and ward's electronic one-stop service systems have received more than 10,000 applications. In addition, the process of receiving and processing requests for cadastral map extracts and cadastral survey extracts at the City's Reception and Results Return Department has received over 3,000 applications since April 1st. All cases of delayed processing of applications at the city, commune, and ward levels have received written apologies as per regulations.

Ca Mau City publicly displays the addresses of agencies, dedicated phone numbers of leaders, hotline numbers, Zalo addresses, and the city's website at the One-Stop Service Center in the city, communes, and wards... thereby promptly handling feedback and suggestions from individuals and organizations facing difficulties and obstacles in administrative procedures. In the past nine months, 10 feedback and suggestions from citizens have been received through the National Public Service Portal ; and 1 feedback and suggestion from a citizen via the hotline, all of which have been answered and publicly disclosed in accordance with regulations. Of these, 2 feedback and suggestions have been addressed by the City People's Committee through direct dialogue meetings with citizens to clarify the issues, thereby resolving the difficulties and obstacles for the people.

The community-based digital technology teams of Ca Mau City regularly mobilize to assist people in installing useful applications and guide them on submitting online applications.

Building and developing e-government and digital government, the city is promoting the implementation of administrative procedures on smart devices, eliminating the need for reception and results delivery departments. 100% of specialized departments and commune/ward People's Committees have been issued specialized digital signatures to serve their leadership and management work. The digitization rate of administrative procedure resolution results in the city reached 99.99%; in communes/wards it reached 99.91%. The online payment rate in the city reached 75.49%; in communes/wards it reached 92.84%.

The reform of the organizational structure, civil service system, and public asset management has been seriously and properly implemented by communes, wards, and agencies in the city, contributing to saving and preventing waste in budget management and use. Mr. Duong Thai Dong Hai, Vice Chairman of the People's Committee of Tac Van commune, said: “Currently, the unit has a total of 20 officials and civil servants, equipped with 20 desktop computers, 12 printers, 3 scanners, 2 photocopiers... and using the integrated work file management software (iOffice). The infrastructure and equipment for applying information technology are relatively sufficient, increasingly bringing about the effectiveness of administrative reform. In the third quarter, the commune received 416 applications, all of which were processed ahead of schedule.”

With the satisfaction of citizens and businesses at the center of its service, Ca Mau City continues to strengthen inspection, supervision, reminders, and boldly and resolutely handle violations by individuals and organizations in the implementation of administrative reform. It effectively implements the practice of apologizing to organizations and individuals when administrative procedures are delayed. It also continues to promote the application of information technology in conjunction with administrative reform and the development of e-government .

Mong Thuong

Source: https://baocamau.vn/tao-nen-tang-cho-chinh-quyen-so-a35163.html