Techcombank shapes ecosystem based on technology and data

View of Techcombank 's 2025 Annual General Meeting of Shareholders.

In 2024, Techcombank achieved a 17.3% increase in total operating income and a 20.3% increase in pre-tax profit compared to the same period last year, while the ratio of operating expenses to revenue decreased to 32.7%, compared to 33.1% last year, contributing to an improvement in return on equity (ROE) by 70 basis points.

In particular, in 2024, Techcombank will implement a series of new customer value propositions, redefining the financial industry in Vietnam such as Techcombank Automatic Profit, and the improved version of Techcombank Automatic Profit 2.0, the Techcombank Rewards loyalty platform or tailor-made services for retailers, small traders... thereby achieving credit growth of the parent bank up to 20.85%, setting a new record for demand deposit balance (CASA) at VND 231 trillion, up 27.0% over the previous year, and serving nearly 15.4 million customers.

Chairman of the Board of Directors Ho Hung Anh and CEO Jens Lottner shared key strategic directions for Techcombank's next development phase.

Strategic Vision in the Digital Age

Within the framework of the Annual General Meeting of Shareholders, Chairman of the Board of Directors Ho Hung Anh and General Director Jens Lottner shared key strategic directions for the next development phase of Techcombank, in the context of the Vietnamese economy entering a strong "Era of Growth", but at the same time facing many challenges from global trade tensions and geopolitical instability.

At the Congress, Techcombank's Board of Directors emphasized the Bank's pioneering role in building and operating a comprehensive digital ecosystem model - a strategy that is not new but has proven to be extremely effective in changing the game. Unlike the multi-industry ownership or investment model, Techcombank's ecosystem is built on the basis of the ecosystem's common target customer segment, through a modern technology platform, and strong investment in AI, GenAI and data.

To date, Techcombank and its ecosystem partners have been able to reach more than 25 million customers, creating a significant competitive advantage thanks to superior data capabilities.

According to Mr. Jens Lottner, the financial ecosystem does not mean that Techcombank will invest in every field by itself, but will invest in combination with choosing partners to create an ecosystem. Regarding investment, Techcombank is expanding its operations into the insurance sector by launching a non-life insurance company and is submitting a plan to establish a life insurance company.

“With the new approach, Techcombank believes that the insurance segment will soon be profitable and will be an important piece, contributing greatly to the parent bank's revenue and profits, creating more value for customers and shareholders,” Mr. Jens Lottner affirmed.

Techcombank is also interested in researching some new business areas such as digital assets. Its member securities company TCBS already owns a securities trading platform and is researching a trading platform for digital assets. However, according to Mr. Jens Lottner, how Techcombank participates in this market when the State approves to organize transactions in Vietnam depends on the legal framework that will be issued, such as which depository banks or which assets are allowed to be traded, etc.

Cash dividend after 10 years

At the 2025 General Meeting of Shareholders, shareholders highly agreed with all proposals proposed by the Board of Directors. Notably, after paying the first cash dividend after 10 years in 2024, at VND 1,500/share (equivalent to VND 750/share after increasing charter capital by 100%), shareholders approved the proposal to pay a cash dividend of VND 1,000/share in 2025. This continues to be the highest cash dividend announced among large joint stock commercial banks. The specific time and progress of implementation will be decided by the Board of Directors, ensuring compliance with legal regulations and the Bank's actual conditions, ensuring the interests of shareholders.

The plan for pre-tax profit is VND 31,500 billion, equivalent to an increase of 14.4% compared to 2024; The Bank's credit activities are expected to increase to VND 745,738 billion, an increase of 16.4% compared to the end of the year or higher, according to the credit growth level granted by the State Bank. Deposit growth will be managed in line with actual credit growth, in order to optimize the Bank's balance sheet. According to the plan submitted to the General Meeting of Shareholders for approval, Techcombank proposed a target of managing bad debt (NPL) below 1.5%.

Source: https://baodautu.vn/techcombank-dinh-hinh-he-sinh-thai-dua-tren-cong-nghe-du-lieu-d273689.html