Measures of government effectiveness

The Provincial Public Administration and Governance Performance Index (PAPI) is a tool that reflects the voice of the people regarding the effectiveness of state administration, management, policy implementation, and public services provided by governments at all levels, from the province to the commune. In 2024, Ca Mau province ranked 17th nationwide in the PAPI Index. Currently, the province continues to implement various solutions to improve the PAPI Index and enhance people's satisfaction with the government at all levels.

• Avoid disrupting administrative procedures when implementing the two-tiered local government model.
• Proactively adapt to the two-tiered government model.
• Focus on implementing key tasks to deploy the two-tiered local government model from July 1, 2025.

7 out of 8 content metrics improved.

The PAPI index is determined based on 8 content indicators, with 29 sub-indicators and more than 120 key indicators. The content indicators include: Citizen participation at the grassroots level; Transparency and openness; Accountability to the people; Control of corruption in the public sector; Provision of public services; Public administrative procedures; Environmental governance; and E-governance. The maximum total score for PAPI is 80 points, evenly distributed among the 8 content indicators.

In 2024, the PAPI research team conducted a survey through direct interviews with 300 people in Ca Mau province. The results showed Ca Mau achieved 44.52 points, ranking 17th out of 63 provinces and cities nationwide (an increase of 38 places compared to 2023) and second in the Mekong Delta region.

To improve the PAPI Index, the Chairman of the Provincial People's Committee requested regular monitoring and correction of the working style, conduct, and attitude of civil servants and officials at the one-stop service centers at all levels, especially at the commune level.

Accordingly, the province improved its scores in 7 out of 8 indicators, notably the "Accountability to the People" index increased by 44 ranks; the "Transparency in Policy Planning" index increased by 41 ranks; the "Public Administrative Procedures" index increased by 31 ranks; and the "Control of Corruption in the Public Sector" index increased by 21 ranks...

One of the outstanding highlights is the impressive result in the "Accountability to the People" index, with 13 component criteria showing an increase in score, moving Ca Mau province from 47th place in 2023 to 3rd place nationwide. This figure demonstrates a significant improvement in the effectiveness of interaction with the government, addressing complaints, denunciations, and concerns of the people, and access to judicial services.

Residents of Thoi Binh commune, Thoi Binh district, have access to information through a legal library model located at the cultural centers of each hamlet.

In addition, the "Control of Corruption in the Public Sector" index also achieved a high score, with 14 out of 15 component criteria showing an increase, ranking 7th nationwide (compared to 28th in 2023). This index reflects the determination of the government and the people to minimize corruption, and is calculated based on the effectiveness of corruption control in local governments; corruption control in the provision of public services; fairness in recruitment into the public sector; and the determination of local governments to fight corruption.

The "Public Administrative Procedures" index reached 7.46/10 points, rising to 9th place, an increase of 31 positions compared to 2023 (40/63). This index measures the quality of public administrative services in the most essential areas of social life, such as: government authentication and certification services; procedures related to land use right certificates; and administrative services at the commune/ward level. Notably, in this index, the percentage of people who reported not having to go through many "doors" to complete procedures reached 97.37%.

Efforts to improve the efficiency of public administration and governance.

Besides the outstanding results with 7 improved content indicators, the province also saw a decline in one indicator compared to 2023: the "Environmental Governance" indicator, which assesses people's opinions on environmental issues directly impacting human health such as air quality and water quality. In 2024, the province ranked 23rd nationwide in this indicator, a decrease of 7 positions compared to 2023 (ranked 15th out of 63 provinces and cities). At the same time, several component criteria of other indicators still showed limitations.

To improve Ca Mau province's PAPI Index in 2025, Vice Chairman of the Provincial People's Committee Lam Van Bi emphasized: "Implementing solutions to improve and enhance the PAPI Index must be a regular and continuous task for each agency, unit, and locality. Accordingly, it is necessary to raise awareness and responsibility of leaders, each official, and civil servant; and promote the participation of all levels of the people in the process of building and monitoring the implementation of policies as defined by the 8 content indicators of the PAPI Index."

In particular, at the commune level, it is necessary to publicly disclose information on important policy and legal issues related to the people through forms such as: posting information at the commune People's Committee headquarters, hamlet/neighborhood cultural centers; publicizing through the local broadcasting system; and informing citizens through hamlet/neighborhood heads... At the same time, ensure the right of "the people to know, the people to discuss, the people to do, the people to inspect," creating conditions for people to participate in contributing to local infrastructure projects, participating in political , socio-political, and self-established political organizations, associations, groups, and clubs; and for people to directly elect hamlet/neighborhood heads... according to regulations.

To improve the "Accountability to the People" index, communes must publicly disclose information on important policy and legal issues relevant to the people.

Simultaneously, promptly receive and process complaints, denunciations, petitions, and feedback; forward them to competent authorities for resolution in accordance with the law; focus on promptly understanding and resolving the legitimate concerns and aspirations of the people and the grievances and frustrations arising from the grassroots level in a fair and reasonable manner; strengthen dialogue with citizens who file complaints and denunciations at the grassroots level, limiting appeals to higher levels; concentrate on resolving complex complaint and denunciation cases, preventing the emergence of "hot spots".

“ Regularly monitor and correct the working style, conduct, and attitude of civil servants and officials at the one-stop service centers at all levels, especially at the commune level; build a team of professional, responsible, disciplined, friendly, and dedicated civil servants and officials to serve the people, contributing to improving the level of satisfaction of people and businesses with the services of state administrative agencies,” suggested Vice Chairman of the Provincial People's Committee Lam Van Bi.

Along with the Public Administration Reform Index (PAR INDERX) and the Satisfaction Index of Citizens and Organizations with the Services of State Administrative Agencies (SIPAS), the Provincial Public Administration and Governance Performance Index (PAPI) is a crucial indicator for evaluating the effectiveness of administrative reform. Therefore, improving the PAPI index will promote innovation in the local government apparatus, meet historical requirements, and boost socio-economic development.

Mong Thuong

Source: https://baocamau.vn/thuoc-do-hieu-qua-cua-chinh-quyen-a39856.html