Biometric authentication has been smooth in both process and people's psychology

Since the first weeks of July, the financial market has been heating up with many positive signals about biometric authentication. While the State Bank has made efforts to remove barriers, for its part, users have also found it easier to perform biometric authentication.

26.3 million customers have authenticated biometrically, of which 22.5 million users did it via the application, 3.8 million did it at the counter, 37 credit institutions integrated verification technology on mobile applications are impressive numbers that Vietnam has recorded during a month of "cleaning" accounts. Following the initial successes, the State Bank recently continued to announce new content on bank card activities. Specifically, in Clause 6, Article 16, Circular 18 stipulates: from January 1, 2025, account owners must compare identity documents and biometric information for the card to be used electronically; meaning that any unverified account will not be able to make online transactions, even with transactions under 10 million VND. In July, what tasks has the financial sector implemented to gradually make biometric authentication an urgent matter? Errors and efforts to "fix" The transition roadmap was somewhat rushed, the scope of influence was wide, so the authentication process caused errors for some users. However, the management agency and banks continuously received opinions and fixed the problems. The most common situation that many users encountered in the first days was the application freezing,   Network congestion, unable to scan NFC. Solutions were quickly proposed to completely overcome this, including: continuously upgrading mobile banking, increasing staff calling to guide, posting videos to guide the steps.

Realizing that social networks and online applications are effective channels for disseminating information, MB quickly posted intuitive instructional videos to help users update their biometrics more easily.

According to Coc Coc's user survey report on biometric authentication regulations, Gen X and Gen Y users have a much higher rate of transactions of over 10 million VND/time or over 20 million VND/day than Gen Z. They especially believe in the role of this new change, but are also the group that has difficulty "catching up" with online authentication technology. Going directly to the bank is the ideal channel for users to simplify the steps and receive detailed instructions. Therefore, when the number of transactions increases 10-20 times compared to normal days, congestion at some banks is inevitable. To ensure the experience for all customers, the staff is quickly increased, in which MB is the bank that opens additional hours to support biometrics at transaction points. It is known that MB is open until 7:00 p.m. from Monday to Friday, and until 5:00 p.m. on Saturday at all branches/transaction offices/MB SmartBank, ready to support customers anytime, anywhere. New investment policy - focus to help speed up "cleaning" Continuing to invest in upgrading technology infrastructure is a key policy proposed by the Government , because it foresees that when there are advanced improvements, the market will also see more sophisticated fraud tricks. Not neglecting defense, management agencies have worked together to combine multiple layers of security, equipping anti-deepfake technology, and anti-fraud in biometric authentication. As the closest point to the people, banks are seen as "extended arms" to increase coverage for biometric authentication. Attractive incentive policies are launched to attract users. MB is a typical bank in implementing and raising awareness of this activity with the people early on. Not only simply complying with regulations, MB is also a companion unit to promote the extensive development of new technology. In particular, MB has officially introduced a practical gift package: opening a new MBBank App account at the counter and successfully verifying biometrics, customers will receive a voucher for a beautiful account number and 30 thousand VND directly deposited into their personal account.

The advantage of this "3-in-1" gift package is that customers will not have to move many times, receive quick support from transaction officers as well as many attractive gifts.

Maintaining its pioneering position for many years in digital transformation with extensive experience and a team of technology experts providing the best advice and programs for customers, MB also continuously upgrades its products and services, bringing more breakthrough financial experiences every day to the Vietnamese people. Keeping up with the trend of cashless payments, the bank also promotes incentives exclusively for cardholders. MB card, the leading discount spending in Vietnam with a series of attractive incentives: 50% off every day ShopeeFood orders, buy 1 get 1 free CGV tickets on weekends, 50% off when ordering XanhSM,...

Since its launch, the MB Card ecosystem has always impressed customers by bringing great benefits: the more you spend, the bigger the incentives.

It can be seen that biometric authentication is a "technology lock" that not only helps users protect their accounts but also solves the problem of minimizing fraud in cyberspace, bringing more peace of mind every day. Source: https://thanhnien.vn/xac-thuc-sinh-trac-hoc-da-thong-suot-o-ca-quy-trinh-lan-tam-ly-nguoi-dan-18524072912365766.htm