Network operators increase information response and support for customers in flood-hit areas in the Central region

Specifically, MobiFone Telecommunications Corporation immediately activated information rescue scenarios. With the spirit of "information must be transparent", MobiFone quickly deployed forces and vehicles to key locations to ensure communication to serve the direction and operation of natural disaster prevention and the urgent connection needs of the people.

Photo caption — Reconnect the communication cable broken by flood.

MobiFone has strengthened coordination and continuously updated the situation from the locality, at the same time mobilized additional human resources, equipment and vehicles to areas heavily affected by floods. On the night of November 19, rescue teams from MobiFone Central Network Center were deployed to provide emergency support to Binh Dinh Telecommunications Station, quickly arriving at the area to coordinate with local authorities to handle the incident.

In Gia Lai (formerly Binh Dinh) and Dak Lak (formerly Phu Yen ), prolonged heavy rains caused floodwaters to rise, cutting off many roads, making it difficult to access the stations. Many locations have rugged terrain and strong currents, making it difficult to refuel the stations. In complex weather conditions, MobiFone engineers still strive to stay in the area, using all measures to stabilize the operations of the remaining stations, ensuring communication coverage for rescue work.

For isolated stations that play a particularly important role in network safety and security, MobiFone has worked closely with local police forces to develop a safe approach as soon as possible to restore information in the fastest time.

Not only focusing on technical work, MobiFone also deployed support activities for customers affected by natural disasters. In order to share difficulties and help people maintain connections in times of emergency, MobiFone donated 30,000 VND to KM3T account, used for domestic and international calls and texting services for 3 days. The program also applies to customers roaming in areas where the service is available, contributing to ensuring that everyone can stay in touch with family and authorities when necessary.

Currently, the entire MobiFone system is maintaining 24/7 on-call mode, mobilizing maximum human resources and equipment, ready to respond to any arising situations. MobiFone is committed to accompanying the government and the community, ensuring smooth and safe communication, contributing to effectively supporting disaster prevention work in the Central region.

According to a VNPT representative, heavy rain in a short period of time caused many roads to be closed, many residential areas to be isolated, and power grids and essential infrastructure to be disrupted.

The telecommunications infrastructure of network operators in general and VNPT in particular was severely affected: many stations suffered widespread power outages, many fiber optic cables were broken due to landslides or washed away by floodwaters. However, with the spirit of making every effort to not let the network be interrupted, VNPT deployed emergency technical forces, despite the harsh weather to maintain communication to serve the government and the people.

According to information from the local VNPT, on November 19, many fiber optic cable breaks occurred. When the water temporarily receded, technical teams from VNPT Gia Lai and VNPT Dak Lak immediately arrived at the scene to handle the situation. Hundreds of technical staff and materials were mobilized from neighboring areas, along with a 24/7 response plan, ensuring readiness for any arising situation.

In Khanh Hoa, where prolonged heavy rains caused deep flooding in many areas, VNPT engineers have deployed network repair work, although some points had to walk several kilometers to reach the problem location. Thanks to that determination, communication for command and control, rescue, as well as voice and data connections for people were still maintained smoothly during the most difficult time.

In parallel with infrastructure repair, VNPT also activated two-way roaming solutions with other network operators in Khanh Hoa, Dak Lak and Gia Lai, helping to reduce network pressure and ensure continuous communication.

In the situation of heavy rain and power outage, VNPT transaction points promptly opened their doors to welcome people to take shelter, charge their phones and information devices...

Source: https://baotintuc.vn/xa-hoi/cac-nha-mang-tang-cuong-ung-cuu-thong-tin-ho-tro-khach-hang-vung-lu-mien-trung-20251120210126659.htm