(NLĐO) – In the days leading up to Tet (Lunar New Year), some banks announced system upgrades late in the day, preventing customers from transferring money or making online payments.
Taking advantage of selling goods online in the days leading up to Tet (Lunar New Year), Ms. Ngoc Huynh (residing in Binh Chanh district, Ho Chi Minh City) said that the digital banking application of a state-owned commercial bank occasionally malfunctions, causing transfer errors or requiring multiple attempts.
"Customers buy Tet specialty items online and then transfer the money, and I also have to pay my partners, but I've noticed that transactions haven't been as fast and smooth as before in the past few days. Some customers who use bank accounts or e-wallets to pay have complained similarly," said Ms. Huynh.
In the days leading up to Tet (Lunar New Year), some banks announced system upgrades late in the day, preventing customers from transferring money or making online payments.
Mr. Hoang Minh (residing in Thu Duc City, Ho Chi Minh City) said that in the days leading up to Tet, he needed to transfer money to pay for goods and services to partners; settle debts, etc., but the bank where he opened his account announced a system upgrade at the end of the day, causing many transactions to fail.
A bank's digital banking app is showing an error, preventing money transfers.
Data from the Vietnam National Payment Corporation (NAPAS) shows that in the first two weeks of 2025, the system recorded an average increase of approximately 3% in the number of transactions compared to December 2024 and a 13%-15% increase compared to the same period last year. The trend of people switching from using cash to electronic payment methods is increasing.
In 2024, NAPAS processed 9.56 billion transactions, an increase of approximately 30% in volume and 14.4% in value compared to 2023. The NAPAS 247 fast money transfer service also recorded a 33.5% increase in the number of transactions.
A NAPAS representative stated that they have prepared systems and resources, implemented contingency plans for critical information systems, and increased staffing to be on duty 24/7 to support member organizations and businesses during the Lunar New Year period.
Users can transfer money via account number, scan QR codes using VietQR, VNPay between banks, or use e-wallets when paying for goods and services.
Mr. Nguyen Duc Lenh, Deputy Director of the State Bank of Vietnam's Ho Chi Minh City branch, noted that the demand for cashless payment services has grown significantly in both the number and value of transactions during the year-end period. The large volume and value of these transactions are linked to the need for salary and Tet holiday bonuses, as well as consumer spending by businesses and individuals. However, the banking payment system remains stable and effectively meets these needs.
"Some obstacles, mainly due to objective factors and related to payment waiting times, caused by the large number of money transfer payment orders, were handled promptly. These were objective technical difficulties. Overall, the interbank payment system and the payment systems of credit institutions operated well, meeting the increasingly high payment needs of the economy ," Mr. Leinh said.
To avoid potential problems with electronic payments during the Lunar New Year holiday, commercial banks and e-wallets have stated that, in addition to traditional online transfers, users can transfer money via VietQR codes; use ATM cards; credit cards at POS machines; or pay through e-wallets such as MoMo, ZaloPay, Samsung Pay, and Apple Pay…
During the Tet holiday, while bank branches are closed, customers can continue to use services at automated digital banking transaction points. For example, Nam A Bank stated that customers can deposit or withdraw money from accounts at all Vietnamese banks using QR codes at the OneBank 365+ automated digital transaction point.
"Only here can customers deposit money into a Nam A Bank payment account held by a different account holder than the one used for corporate customers. Customers can also open their own account, receive ATM cards instantly, deposit savings online, and apply for quick loans right away at OneBank 365+" – a representative from Nam A Bank said.
Instead of going to the counter, customers can deposit, withdraw, and save money during the Tet holiday at the digital banking transaction points of many banks.
Source: https://nld.com.vn/can-tet-khach-than-chuyen-khoan-thanh-toan-online-truc-trac-196250125160954639.htm
Comment (0)