Digital transformation in banking is not simply a technological journey, but a comprehensive transformation process, where each organization and each individual must innovate their management and professional thinking, while remaining steadfast in political values and ideological fortitude.
Vietcombank Transaction Office is a typical model of that smooth combination, contributing to realizing the goal of building a modern digital bank, closely linked to the task of protecting the Party's ideological foundation in the new era.
Digital transformation locomotive
Digital transformation has become the dominant wave in the development process of the modern world, especially in the context of the widespread spread of the fourth industrial revolution. In Vietnam, digital transformation is identified as one of the strategic driving forces to promote economic growth, improve governance efficiency, administrative reform and improve people's lives.
In the field of finance and banking, where speed, transparency and absolute safety are required, digital transformation is no longer a choice but has become an inevitable requirement. The Vietnamese banking system in general and Vietcombank in particular have identified that digital transformation is the key to unlocking a breakthrough in improving service quality, improving customer experience, optimizing operational processes, and enhancing safety and transparency in all financial transactions.
As a core unit in the Vietcombank system, the Transaction Office Branch is taking the lead in implementing a comprehensive digital transformation strategy. With the orientation of taking technology as the foundation, the branch has actively applied modern solutions to all aspects of operations: from daily transactions, internal management, to developing outstanding digital products or convenient online payment services.
Digital transformation locomotive
Digitalization is being implemented synchronously at the Transaction Office Branch, from business processes to customer experience. Digital banking platforms such as VCB Digibank not only help customers transact quickly and safely but also bring a friendly and modern experience. In parallel, the unit also applies artificial intelligence (AI) technology, big data analysis (Big Data), biometrics and electronic identification (eKYC) to improve service quality, increase security and optimize the account opening process.
The well-invested technology infrastructure is contributing to improving operational efficiency, while making transactions transparent and strengthening customer confidence in the state-owned commercial banking system. This is also how the Transaction Office Branch contributes to stabilizing the financial market, accompanying major policies on national digital transformation, developing the digital economy and building a digital government.
To date, more than 90% of individual customer transactions at the branch are now conducted via electronic channels. More than 80% of staff have been trained in digital skills and cybersecurity. Tools such as 24/7 consulting chatbots, smart warning systems, or automatic transaction support are being actively deployed, bringing maximum convenience to users.
With steady, methodical steps and a long-term vision, Vietcombank Transaction Office is affirming its pioneering role in the journey to build a modern - safe - effective - friendly digital banking model, creating a solid foundation to enhance competitiveness in the digital age.
Linking digital transformation with protecting the Party's ideological foundation
More than technological innovation and modernizing business processes, the digital transformation journey in the banking industry also poses new requirements for political courage and responsibility in maintaining the ideological front, especially in the context that cyberspace has become the most important social environment - a place of intersection and fierce confrontation between right and wrong, real and fake, positive and negative.
Today, the internet and social networks are not only a means of information but also a fierce "ideological battlefield". Here, every hour and every minute, millions of people interact, exchange and share information. And it is also here that hostile forces constantly promote sabotage activities, distort history, distort the truth, deny the leadership role of the Party, sow skepticism, divide the great national unity bloc, and distort the country's socio-economic development path.
Linking digital transformation with protecting the Party's ideological foundation
In that situation, protecting the Party's ideological foundation is not only the political task of propaganda agencies and the political system, but also requires the participation of the whole society. In particular, state-owned enterprises, including state-owned commercial banks such as Vietcombank, not only play the role of economic pillars but also the vanguard force in carrying out political tasks. With such orientation, at Vietcombank Transaction Office, the digital transformation process is not separate from the mission of protecting the Party's ideological foundation, but is organically linked, reflected in each strategy and each specific action program.
At Vietcombank Transaction Office, the task of protecting the Party's ideological foundation is closely and synchronously integrated into the digital transformation process and implemented synchronously in many aspects.
Strengthening the political capacity of cadres and party members: Vietcombank Transaction Office clearly identifies that protecting the Party's ideological foundation is not only the responsibility of the propaganda agency or specialized forces, but also the task of every cadre and party member, including those in economic organizations. Therefore, the Branch has promoted the organization of resolution training classes and studying Ho Chi Minh's ideology in accordance with the characteristics of the banking industry. At the same time, digital transformation training activities are integrated with political and ideological education content, aiming to build a "two-in-one" cadre team - politically strong and technologically proficient.
Use a civilized and oriented cyberspace: Branch officials and party members are encouraged to use social networks to spread positive information, reflecting exemplary activities in the banking system, the Party's policies and legal policies. Every statement and comment must comply with ethical regulations, cultural conduct and speech discipline, to avoid being exploited to spread false information.
Develop a modern and secure internal information platform. The branch has built and operated a tightly controlled internal information system to create a “shield” to protect against cyber security risks. This is not only an effective tool to convey policies and guidelines to each staff member, but also a foundation to help the organization operate transparently and stably in the digital environment.
Solid political and legal basis: The Transaction Office Branch carries out tasks linking digital transformation and protecting the Party's ideological foundation based on many important directive documents, such as: Resolution No. 35-NQ/TW of the Politburo on strengthening the protection of the Party's ideological foundation, fighting against erroneous and hostile views; Documents of the 13th National Party Congress identify digital transformation as one of three strategic breakthroughs, while requiring resolutely maintaining the ideological battlefield in the context of comprehensive transformation; Law on Cyber Security 2018...
Digital transformation and protecting the Party's ideological foundation in cyberspace are two sides of a strategic process in the new development stage. As a key branch, and through a methodical approach, combining technology and ideology, Vietcombank Transaction Office has been affirming its pioneering position not only in the field of banking technology but also in maintaining political courage, protecting the Party's ideological battlefield in the volatile cyberspace.
Looking more broadly, in the future, continuing to smoothly combine "digital transformation" and "political awareness transformation" will be the right direction, contributing to the sustainable development of banks, the financial sector, and the country in general./.
Source: https://baolamdong.vn/chuyen-doi-so-gan-voi-giu-vung-tran-dia-tu-tuong-hanh-trinh-chien-luoc-tai-vietcombank-so-giao-dich-384517.html
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