Comprehensive reform starting from the grassroots level.

In Ca Mau, after officially implementing the two-tiered local government model, administrative reform at the grassroots level has made significant progress, contributing to improved state management efficiency and better service to the people.

• Ensuring the smooth operation of the two-tiered government model.
• Training for 120 judicial officials on the implementation of a two-tiered government system.
• Administrative reform is going deeper.

Change the management mindset and service approach.

The reorganization of local government into a two-tiered model is not just a change in organization, but a comprehensive shift in management thinking and service delivery. Previously, intermediate stages, especially at the district level, prolonged the processing time for some procedures, wasting time and costs for both the government and the people. With the new model, communes and wards are assigned more direct and clearer tasks, linked to specific responsibilities, thereby shortening processes, increasing processing speed, and enhancing transparency in handling administrative procedures .

Furthermore, shifting from a "management" mindset to a "service" mindset is an urgent requirement in the current context. Recognizing that one of the decisive factors in the success of administrative reform is the quality of the staff and civil servants at the grassroots level, the province has organized numerous training courses and workshops on professional skills and soft skills for commune and ward officials, especially those directly working at commune-level public administrative service centers.

The Hong Dan Commune Public Administrative Service Center works with a high sense of responsibility, providing the best possible service to the people.

Mr. Nguyen Dong Khoi, Vice Chairman of the People's Committee of Hong Dan commune and Director of the Hong Dan Commune Public Administrative Service Center, said: "After nearly three months of operating the two-tiered local government model, we have observed certain difficulties regarding personnel. The commune has addressed these by rotating officials to positions that are suitable for the work, ensuring that tasks are carried out effectively. Each official strives to work with a high sense of responsibility, following the motto of completing tasks rather than working until the end of the workday, ensuring that people do not have to wait and that no work is left undone."

The evaluation of officials is based not only on the number of cases processed, but also on their service spirit, attitude towards citizens, and ability to coordinate between departments. Communes and wards have thoroughly implemented the principle of "using citizen satisfaction as a measure of work efficiency," while simultaneously tightening administrative discipline and order, and strictly dealing with any instances of harassment or irresponsibility.

Friendly government

A notable highlight is the emerging model of " friendly government " in many communes and wards throughout the province. In Hong Dan commune, many practical initiatives have been implemented to help people access and carry out administrative procedures more easily.

Mr. Le Hung Phong, a specialist at the Hong Dan Commune Public Administrative Service Center, shared: “Our unit has a community digital technology team to support people in submitting online applications. In addition, associations and organizations such as the Youth Union, Women's Association, and Farmers' Association also participate, taking turns to assist people facing difficulties in carrying out administrative procedures. We always strive to resolve procedures for the people quickly.”

The community digital technology team assists citizens in carrying out administrative procedures.

The "people-friendly government" model is formed right from the grassroots level, contributing to building the image of officials who are close to the people, understand the people, and serve the people, in line with the reform spirit set forth by the Party and the State.

Administrative reform is not simply about cutting procedures or streamlining paperwork, but a comprehensive transformation journey encompassing organizational structure, operational processes, personnel, and administrative thinking. The positive changes in the communes and wards of the province in recent times are clear evidence of the high level of effort and political determination of the entire system, from the provincial level to the grassroots.

With the establishment of an open, transparent, and people-centered public administration, and the increasingly stable and effective operation of the two-tiered local government model, Ca Mau is clearly demonstrating the spirit of an active government that truly serves the people.

Ha Giang

Source: https://baocamau.vn/doi-moi-toan-dien-tu-cap-co-so-a122587.html