EVNNPC streamlines to the grassroots level, continues to improve operational efficiency and customer service

(Chinhphu.vn) - From July 1, 2025, the Northern Power Corporation (EVNNPC) officially completed the arrangement and streamlining of its organizational structure down to the grassroots level - marking one of the most comprehensive and powerful transformations in the Corporation's 56-year development history.

EVNNPC converts the grassroots management model from "District Electricity" to "Regional Electricity Management Team" from July 1, 2025.

By June 30, 2025, EVNNPC has completed the implementation of the organizational restructuring plan according to the State's policy of rearranging the management apparatus of the Electricity industry and the direction of Vietnam Electricity Group (EVN).

Accordingly, the number of affiliated Power Companies was streamlined from 27 to 17 units. At the same time, the District/City Power model was also converted into a Regional Power Management Team (LRMT), focusing on technical management, grid operation and ensuring safe and continuous power supply to customers.

Photo: EVNNPC

The merger and organizational model adjustment activities have been implemented simultaneously at 18 local Power Companies subject to administrative boundary adjustment and will be completed before July 1, 2025.

The remaining units continue to maintain the scope according to the administrative boundaries of the province/city, and at the same time convert the district-level Power model to the Regional Power Management Team (RMB) according to the unified plan of the entire Corporation.

Based on the implementation of the Master Plan approved by EVN, EVNNPC has terminated the operations of 262 district/city-level Power Companies, converted them into 262 Power Supply Management Teams, and newly established 1 Power Supply Management Team for Bach Long Vy Island.

The new model is streamlined in organization, shortens management levels, focuses on core tasks of technical management, grid operation and ensures safe and continuous power supply to customers.

Eliminating administrative intermediaries helps bring the apparatus closer to the grid and customers. The Power Supply Management Teams are given greater autonomy in operating production and business, handling incidents, coordinating to resolve on-site service requests, gradually improving management capacity and labor productivity.

EVNNPC representative affirmed that the Corporation does not consider restructuring as just an organizational rearrangement but as a process of comprehensive operational model reform, modernizing management and customer care. Departments at the Power Company level are restructured according to the "one person - many tasks" model, streamlining indirect staff, increasing efficiency in handling practical work. Business functions such as contract management, online electricity services, index updates, etc. are consolidated and synchronized on digital platforms.

The entire operation - business - customer service system remains stable and continuous throughout the transition process. EVNNPC's customer care system with hotline number 19006769, mobile phone application and transaction points at the facility still receive and process requests with an on-time resolution rate of over 98%.

Ensuring electricity remains a key focus throughout - Photo: VGP/Toan Thang

Customer service is the focus throughout

EVNNPC clearly states: the organization may change, but the responsibility to serve customers remains unchanged. During the restructuring process, the Corporation has implemented synchronous solutions in technology, business, communication and human resource organization - with the principle of "no power interruption - no customer service interruption."

In localities, especially in remote areas, the Power Line Management Team receives the entire scene, operates the grid, handles incidents and conducts on-site transactions. Customer requests are resolved according to the "one-stop" mechanism, shortening the time for reception - response - processing.

Streamlining the organization goes hand in hand with taking care of employees. EVNNPC has implemented a policy of early retirement support in a humane, open, and transparent spirit. Nearly 200 employees voluntarily registered for the program, contributing to reducing management pressure and rearranging the staff.

EVNNPC also organizes centralized training, updates procedures and shared software, ensuring that 100% of employees at the converted units have a firm grasp of the profession and are ready to operate the new model from day one.

Restructuring is an inevitable step in the journey of modernizing EVNNPC's management, aiming to become an electronic enterprise - serving customers faster, better, and more transparently. The Customer Service Management Team model is just the beginning, but has created a solid foundation for managers at all levels to be more proactive, the customer system to be taken care of more professionally, and labor productivity to increase significantly.

EVNNPC commits to continue investing in technology, improving the quality of human resources, closely coordinating with local authorities and listening to people and businesses to improve service quality, truly putting the new organizational model into effective and sustainable operation.

To serve the reorganization process, EVNNPC has directed the serious implementation of internal and external communication work. Accordingly, the websites of the merged units will officially cease operations from July 1, 2025, transferring all identification information and communication contacts to the official website of the new Power Company (after the merger).

EVNNPC also issued unified guidelines on brand identity throughout the system. Accordingly, the names of headquarters, signs, titles, grid diagrams, documents, etc. are all updated with the new Power Company name - ensuring uniformity, consistency and compliance with current legal regulations.

Units proactively disseminate information about headquarters, legal representatives and contact points for receiving and handling customer requests, ensuring that people and businesses clearly understand information after the conversion.

EVNNPC affirms the spirit "The organization can change but the responsibility to serve customers never changes." This is not only a slogan but also a commitment throughout the entire process of restructuring the organization and modernizing corporate governance.

Toan Thang

Source: https://baochinhphu.vn/evnnpc-tinh-gon-den-cap-co-so-tiep-tuc-nang-cao-hieu-qua-van-hanh-dich-vu-khach-hang-102250701110555474.htm