Huu Nghi International Border Gate Customs: Where businesses place their trust

Customs officers at Huu Nghi International Border Gate guide businesses in carrying out customs clearance procedures for goods.

Ms. Cao Hoai Phuong, Deputy Captain of the Friendship International Customs Team, said: With the motto of taking business satisfaction as a measure of service quality, over the past time, the unit has continuously created the most favorable conditions for import and export activities. Accordingly, the unit issued a plan on solutions to increase revenue for the State budget in 2025, focusing on facilitating import and export activities, shifting to attracting new businesses to register and open declarations at the unit. From the beginning of 2025, the unit organized 2 Customs - Business dialogue conferences to promptly answer questions and support policies for businesses. At the same time, leaders and civil servants of professional departments increased information exchange with customs clearance officers to grasp the situation and remove difficulties; promptly reported to superior agencies to discuss and negotiate measures with relevant Chinese agencies...

Ms. Duong Thi Trang, an employee of Import-Export Transit Services Co., Ltd. ( Hanoi ), said: In early 2025, China strictly controlled exported goods to Vietnam. For each truck, businesses had to wait for customs clearance procedures to be completed, so wharfage costs increased. This is a common difficulty for many import-export businesses in the area. Realizing this, customs as well as functional forces at the border gate promptly discussed and resolved, increasing working time, thereby speeding up import-export, helping businesses save time and reduce costs.

In addition, for newly attracted enterprises, Huu Nghi International Border Gate Customs supports contacting enterprises operating warehouses, creating conditions for loading and unloading goods, parking locations for goods vehicles; assigning civil servants with good professional qualifications and experience to carry out customs procedures for enterprises, guiding enterprises to declare border gate numbers and commit to ensuring customs clearance immediately after goods arrive at the border gate.

At the same time, Huu Nghi International Border Gate Customs has proactively coordinated with the Vietnam Register and the Provincial Police to facilitate the issuance of temporary license plates for imported automobiles. Thanks to that, the time to issue temporary license plates from the time the vehicle enters the border gate is now only 2-3 days (previously, the time to stay at the border gate was from 7 to 10 days)...

The above breakthrough solutions have significantly contributed to attracting businesses and speeding up the clearance of import and export goods. Specifically, in the first 7 months of 2025, 2,814 businesses carried out import and export procedures through Huu Nghi International Border Gate (an increase of 3% over the same period in 2024), including 1,154 new businesses (accounting for 41% of the total number of businesses carrying out customs clearance). Notably, large businesses such as VinFast , Newtimes... which previously only carried out border gate transfer procedures have now trusted and chosen Huu Nghi International Border Gate Customs to open import declarations. As a result, in the first 7 months of 2025, Huu Nghi International Border Gate Customs collected VND 3,780 billion in budget revenue, reaching 75.6% of the ordinance target, reaching 60.5% of the target and is the unit with the highest tax collection at the Customs Branch of Region VI.

Mr. Cao Tung Duong, representative of HG Shining Vietnam Technology Co., Ltd. ( Hai Phong city) said: The company specializes in importing and exporting electronic components. Previously, the company mainly imported and exported goods through Hai Phong port, however, from the end of March 2025, the company switched to customs clearance through Huu Nghi International Border Gate because it realized that the border gate had many favorable factors. Along with that, customs officers and functional forces at the border gate enthusiastically guided and created maximum convenience for businesses in customs clearance of goods. From the end of March 2025 to now, the company has opened 34 import and export declarations of goods worth over 8 billion VND. In the coming time, the company will continue to trust and choose to import and export through Huu Nghi International Border Gate.

The above figures reflect the effectiveness of attracting enterprises of Huu Nghi International Border Gate Customs. Ms. Cao Hoai Phuong, Deputy Head of Huu Nghi International Border Gate Customs Team, added: In the coming time, the unit will focus on improving service quality, promoting administrative reform and applying information technology; strengthening dialogue and cooperation with enterprises. At the same time, the unit will establish multiple communication channels, receive feedback from enterprises... with the goal of building Huu Nghi International Border Gate as a reliable, friendly and effective destination for enterprises operating in import and export.

Source: https://baolangson.vn/hai-quan-cua-khau-quoc-te-huu-nghi-thoi-nam-cham-hut-doanh-nghiep-5055811.html