PC Lao Cai improves the quality of electricity services

Lao Cai City Electricity workers check customer's transformer station.

These services not only play an important role in improving the quality of customer service but also contribute to increasing labor productivity and improving the income of officers, workers and employees in the company. Providing diverse, high-quality services and modern equipment has helped PC Lao Cai build trust and connection with customers, while at the same time publicly and transparently disclosing the services that the electricity industry is performing.

Workers at the Electrical Testing Center are periodically checking, inspecting, and testing the 25000kVA-35/0.4 kV transformer for the Lao Cai Yellow Phosphorus Factory.

Mr. Tran Thanh Duyet, Deputy Director of Lao Cai PC shared: To complete the production and business plan targets of electricity services, Lao Cai PC has proactively followed the province's guidelines and policies and the direction of EVNNPC, developed plans and implemented synchronous solutions. The company has improved the effectiveness of propaganda and dissemination of information to each officer and employee about the role of production and business services. This helps create a strong change in awareness of the importance of this work, promoting the self-awareness of officers and employees in participating.

Workers at the Electrical Testing Center perform transformer testing.

PC Lao Cai also strengthens the coordination between departments, divisions, and units in production - business services, effectively deploys inspection and examination work to grasp difficulties, thereby advising, directing, and operating production promptly. In addition, the company strengthens the organizational structure and personnel, improving the capacity and quality of operations from the company to the units.

In the coming time, the company will continue to promote its strengths from the types of services that have been and are becoming stable such as rental operation management, repair, installation of wires after the meter for customers, calibration testing, design survey consulting...

PC Lao Cai is determined to implement the motto of the electricity industry: "Customers are the center of sustainable development". Customer satisfaction is the driving force for PC Lao Cai to constantly improve and enhance service quality.

Source