- "The mindset of serving the people must never change."
- Serving the people, maintaining control of the territory.
- Promoting digital services for foreigners.
The elderly, the poor, and vulnerable groups no longer have to worry about commuting or waiting in line during the workday, because the government has "brought public services right to their doorstep"—a small but meaningful action reflecting the motto "Serving the people, even on holidays."
Officials from the Tan Thanh Ward Public Administrative Service Center directly receive and process applications for residents at the Community Cultural Center of Hamlet 23.
On Saturday morning, August 9th, at exactly 8:00 AM, the leaders and staff of the Tan Thanh Ward Public Administrative Service Center were present at the Cultural House of Hamlet 23 (formerly Hamlet 2, Ward 6) to directly receive and process administrative procedures for residents of Hamlets 15, 16, 17, 22, and 23.
The procedures mainly focus on three high-demand areas: social welfare (social retirement benefits for people aged 75 and over, disability assessment, social assistance, funeral expense support, etc.), justice (issuing copies of civil registry extracts, signature authentication, authentication of copies from original documents), and social insurance (reissuing health insurance cards due to damage, loss, or information correction, registering for compulsory social insurance for individual business households).
With a commitment to service, officials in Tan Thanh ward directly answer questions and assist residents in completing procedures quickly and conveniently.
The application process is guided and supported on-site, saving people time and effort in traveling. This approach is particularly meaningful for the elderly, policy beneficiaries, and disadvantaged groups, helping them access public services more conveniently and easily.
Ms. Doan My Hanh, residing in Hamlet 16, shared: “This is my first time coming to the hamlet office to complete administrative procedures, and I find the staff very dedicated, and the procedures are quick and convenient for the people. I am truly satisfied to see the government being so close to the people.”
Living in the same neighborhood, Ms. Truong Thi Ngan expressed: “When I received the notification to go to the headquarters of Neighborhood 23 to complete the procedures for receiving social assistance for people aged 75 and over, I was so happy! I'm old and have difficulty getting around, so it's very convenient that officials are coming to my place to handle it.”
Officials at Tan Thanh ward are diligently guiding residents through the process of completing administrative procedures at the document reception department.
According to Mr. Dang Phu Lam, Deputy Director of the Tan Thanh Ward Public Administrative Service Center: “The ‘Saturday for the People’ program is implemented under the direction of the Party Committee, aiming to transform from a government model of management to a government that serves the people. From now until the end of 2025, the Center will maintain this program on Saturdays, and at the same time survey people's opinions in the neighborhoods to organize mobile document reception, meeting the actual needs.”
"Serving the people – even on holidays" is no longer just a slogan, but has become a concrete action, spreading strongly from each official to the entire government apparatus of Tan Thanh ward. The responsible weekend mornings, the completed documents delivered directly to the people, clearly portray the image of a friendly, people-oriented government – gradually building a truly service-oriented administration for the people.
Kieu Nuong - Khoa Thanh
Source: https://baocamau.vn/phuong-tan-thanh-thu-bay-vi-dan-phuc-vu-a121364.html
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