Decisive action to "delete" overdue files.

As of March 10, 2026, the entire province had 8,620 overdue administrative procedures. The 45-day intensive campaign, launched by the Provincial People's Committee, focused on resolving all overdue administrative procedures in Phu Tho province and improving the indicators for serving citizens and businesses. The goal was not simply to "finish" the backlog, but to bring progress back on track and tighten discipline in public service implementation. After more than three weeks, the number of overdue procedures in the province decreased to 3,141 – a significant improvement, but also indicating that there are still bottlenecks to be addressed.

Officials at the Pà Cò Commune Public Administrative Service Center guide residents in carrying out administrative procedures in the digital environment, contributing to improving the quality of document processing right from the initial reception stage.

The reduction is rapid but uneven.

In just over three weeks, the entire province has processed 5,479 overdue files, equivalent to 63.5% of the total number of files needing resolution. This demonstrates the decisive involvement of agencies and units in overcoming the long-standing backlog, with many areas showing clear improvements. As many as 71 agencies and units no longer have any overdue files. Several localities and sectors have significantly reduced the number of backlog files, notably: the Department of Agriculture and Environment (96% of overdue files resolved), Thai Hoa and Xuan Lang communes (74% resolved), Binh Nguyen commune (66% resolved), Nat Son commune (51% resolved)...

However, weekly figures show a significant disparity in processing speed. In the first two weeks of the campaign, the province processed an average of approximately 2,430 overdue applications per week; by the third week, the number of resolved applications was 618, a decrease of 1,812 compared to the average of the previous two weeks.

Aggregate data from the Provincial People's Committee Office also reveals differences among agencies and units. While 70 units reduced the number of overdue files compared to the previous period, 20 units recorded an increase. Notably, 14 agencies and localities had the number of resolved files equal to or lower than the number of new files generated during the period. In the group with a large backlog, the entire province still has 10 agencies and units with over 100 overdue files; 20 units have between 20 and 100 overdue files. In addition, during the implementation process, some localities continued to generate more overdue files.

From addressing backlogs to tightly controlling processes.

Although there has been an improvement in handling overdue applications, the indicators based on the set of indicators for serving citizens and businesses show that the quality of service has not kept pace. The province's total score reached 94.64 points, a slight increase compared to before, but its ranking remains at 25th out of 34 provinces and cities. Specifically, the resolution progress index reached 18.53/20 points, ranking 29th out of 34; the document digitization index reached 20.11/22 points, ranking 23rd out of 34. These figures show that the pressure of overdue applications is not limited to internal processing but has directly impacted the overall assessment of the quality of service to citizens and businesses throughout the province.

According to a report from the Provincial People's Committee Office, as of April 2, 2026, the Department of Agriculture and Environment had received 97,047 applications, accounting for approximately 24.4% of the total number of applications in the province – making it the unit with the largest workload. Of these, 18,907 applications were overdue, equivalent to nearly 60%. At the grassroots level, the backlog was concentrated in several localities with a large volume of applications, such as Tam Son (733 overdue applications), Binh Xuyen (645 applications), and Thai Hoa (434 applications)... The prolonged backlog in these units directly affected the component scores, thereby impacting the overall results of the entire province.

Besides the large workload, the component data also reflects systemic limitations. The document digitization index has not reached its maximum level, indicating that the digitization process in some areas lacks consistency; the online payment index is low due to many procedures not yet incurring fees or incomplete infrastructure. Furthermore, document processing is still dependent on the level of authority; when documents are received at the commune level, the processing time depends on the progress of higher levels, prolonging the overall processing time.

In this context, the requirement is not just to continue reducing the number of overdue files, but to strictly control the entire processing procedure. According to Deputy Chief of the Provincial People's Committee Office Nguyen Van Thanh, the Provincial People's Committee Office has advised the Provincial People's Committee to require units with scores below 95 to provide detailed explanations for each component indicator, clarifying the causes and responsibilities of each department and individual.

In addition, solutions are being implemented that focus on controlling the entire process: monitoring progress in real time, prioritizing files, and tightening control right from the initial reception stage. This forms the basis for both resolving outstanding cases and minimizing the emergence of new ones during implementation.

Nguyen Yen

Source: https://baophutho.vn/quyet-liet-xoa-ho-so-qua-han-251914.htm