Department of Culture, Sports and Tourism organizes training course on tourist service skills in 2025

On the morning of November 21, 2025, the Department of Culture, Sports and Tourism of Lang Son province organized the opening ceremony of the "Training course on tourist service in Lang Son province in 2025", attracting nearly 70 trainees who are owners of passenger transport establishments, operators, drivers and service staff at transport enterprises, accommodation establishments and tourism service businesses in the province. The training course took place in 02 days, November 21-22, 2025.

In his opening speech, the leader of the Department of Culture, Sports and Tourism emphasized: improving the quality of human resources, especially the force directly serving tourists, is a key requirement in the process of building a professional - civilized - friendly image of Lang Son tourism. The team of drivers, service staff and frontline human resources are considered "image ambassadors", contributing to shaping the first impression of tourists when coming to Lang Son .

Comrade Duong Minh Tue - Deputy Director of the Department of Culture, Sports and Tourism spoke at the opening ceremony.

In the training program, trainees are guided by training experts on many key topics such as: Skills in handling situations in serving tourists; Processes and standards for serving customers according to tourism service industry standards; Practicing civilized codes of conduct and effective communication; Developing customer-centric service thinking; Analyzing and optimizing "touch points" in the tourist experience.

Lecturer - Dr. Phung Huu Hai

speech, information exchange, lecture content

All contents are designed in a practical way, helping students to systematize their knowledge, master their profession and improve their sense of responsibility at work. Simulation situations and real-life examples are included in the lectures to help students easily access and apply them to daily tourism activities.

Overview of the training class

In the context of tourism gradually becoming an important economic sector of the province, Lang Son identifies human resource development as a strategic task, along with infrastructure investment, building unique products and promoting. Organizing training courses contributes to improving service quality, building a safe and friendly tourism environment, aiming to make Lang Son an attractive destination for domestic and international tourists.

Students enthusiastically exchanged ideas at the training class.

This activity is also part of the program to implement the Tourism Human Resources Development Plan of Lang Son province until 2030, emphasizing the need to standardize professional skills, improve service attitudes and encourage tourism workers to proactively innovate their thinking and approach modern service models.

Through the training course, each student is expected to become a positive factor in building the image of Lang Son people as gentle - hospitable - professional , contributing to creating a good and lasting impression on tourists./.

Lan Thu Fee

Department of Tourism and Sports Management

Source: https://sovhtt.langson.gov.vn/tin-tuc-su-kien/linh-vuc-du-lich/so-van-hoa-the-thao-va-du-lich-to-chuc-lop-boi-duong-nghiep-vu-phuc-vu-khach-du-lich-nam-2025.html