Techcombank (Vietnam Technological and Commercial Bank) continues to open new branches in Binh Duong – a step towards completing its strategy of expanding its scale and enhancing customer experience in key economic regions of Southern Vietnam. In less than two weeks, Techcombank has put into operation eight new branch offices nationwide, including three in the South, a clear testament to its rapid implementation and unwavering commitment to improving customer experience.
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The management team cut the ribbon to inaugurate the branch. |
Techcombank's Binh Duong branch is one of 19 key branches nationwide that will undergo a comprehensive transformation in Q2/2025, following an operating model that aims for next-generation banking standards in Vietnam, with technology as its foundation, customer focus, and standardized services according to international standards.
With its open, modern, and friendly design, the branch space creates a comfortable and convenient feeling for customers when conducting transactions. Each functional area is fully integrated with advanced technological solutions such as e-Signature, iDO, eKYC..., simplifying processes, minimizing manual operations, and reducing waiting times for customers. Digitizing processes will also help reduce the pressure of handling paper documents for branch staff, contributing to optimizing the consulting and customer care capabilities of bank employees.
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Techcombank's CEO delivers opening speech. |
Speaking at the event, Mr. Jens Lottner – CEO of Techcombank – shared: “This is not simply a redesign of the space, strongly reflecting Techcombank's iconic features. Techcombank's new generation branch system is developed based on the 'customer-centric' strategy – a new step in realizing the vision of 'transforming the financial industry, elevating the value of life' and affirming its position as Vietnam's number one bank in a pioneering role in redefining how banking operates.”
According to Mr. Jens Lottner, “The combination of modern technology, comprehensive digitalization, and a superior, differentiated customer experience at every touchpoint enables Techcombank to continuously innovate for the long-term benefit of its customers, as well as contribute to enhancing the image of Binh Duong – one of the key urban areas in the South – on its journey to accompany the country's development in the new era.”
Mr. Pham Quang Huy, Director of Techcombank Binh Duong Branch, said: “We are very proud to have accompanied the dynamic development of Binh Duong province for the past 18 years. The new branch is both a testament to our strong transformation in technology and services, and also demonstrates our commitment to sustainable development for customers in the province. With its new look, we expect to better meet the financial needs of more than 250,000 existing customers, and expand more flexible and personalized financial solutions for each customer in the future.”
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The management team cut the ribbon to inaugurate the branch. |
Techcombank's system-wide branch modernization strategy not only helps it further strengthen its presence in potential markets but also contributes to improving service quality amidst the ongoing digital transformation. Branches serve as both places for conducting financial transactions and locations where customers can access value-added services flexibly and efficiently.
According to the plan, Techcombank will accelerate the deployment in many key areas. Numerous other branches in locations such as Ca Mau, Binh Thuan, Quy Nhon, Binh Phuoc, etc., are also being transformed to keep pace with this period of rapid change – where the traditional banking business model is gradually being replaced to adapt to digital technology and better meet customer needs.
Hong Tham
Source: https://congthuong.vn/techcombank-tiep-tuc-ra-mat-chi-nhanh-the-he-moi-tai-binh-duong-384527.html
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