Cashless payment for public services

Currently, the province is promoting non-cash payment (TTKDTM) in many fields, including public service activities, contributing to creating transparency in spending and transactions, meeting the needs of convenient and effective payment of organizations and individuals.

Staff of the Provincial Public Service Center guide and support people in submitting administrative procedures. Photo: Minh Ha

Implementing the digital transformation policy, increasingly meeting the electronic payment needs of the people, in recent times, the province has focused on building and improving the quality of infrastructure and technology serving e-commerce. Up to now, the province has completed the construction and broadcasting of 54/54 stations covering 66/66 villages, raising the mobile information coverage rate to 100% of residential areas in the province. The province has also completed the provision of fixed broadband fiber optic internet infrastructure services to 97/113 villages and hamlets. The total number of mobile subscribers who are smart devices in the area is currently 1,414,536/1,858,095 subscribers. The rate of communes with fiber optic internet is 100%. The rate of households with fiber optic internet connection is 79.8%...

In line with the province's policy on digital transformation, units have also proactively applied IT, digital transformation, and applied e-commerce for customers in many public services. Typically, the Tax sector has built a database system that allows taxpayers to transact and pay electronically; promoting tax payment through the eTax and eTax Mobile electronic tax systems. To date, 100% of enterprises, organizations, households, and individuals doing business according to the declaration method in the province have registered to use electronic invoices.

Along with that, Quang Ninh Electricity connects online payment with 10 commercial banks and 9 payment intermediary organizations to meet customers' needs for e-commerce; applying QR code for all electricity customers to ensure quick and convenient payment, avoiding confusion for customers.

Quang Ninh Clean Water Joint Stock Company also implemented a policy to reduce the number of cash water payment points, especially in urban areas; organized work with telecommunications enterprises, providing software solutions to implement water payment via Mobile - Money, allowing customers to pay directly via phone, helping customers without smartphones or without bank accounts to easily pay water bills via account.

Regarding tuition payment services, up to now, 88.5% of schools in the area have connected with banks to collect tuition fees by e-commerce; coordinated to open payment accounts for students and parents. Along with that, payment of medical examination and treatment fees via e-commerce is also of interest to medical units. At the payment area of medical facilities, there are always ready means to serve e-commerce, such as: QR code, POS, account, Moble - Money account. The Department of Health also coordinates with agencies and organizations providing software to upgrade and integrate the payment module into the hospital information management software. In March 2023, Dong Trieu Town Medical Center and Hai Ha District Medical Center coordinated with Vietinbank Bai Chay to successfully deploy the solution of paying hospital fees via dynamic QR code, increasing the total number of units implementing this form in the province to 3 units (Bai Chay Hospital is the first unit in the province to deploy this modern payment method in August 2022). The solution of paying hospital fees via dynamic QR code helps the process of paying hospital fees to be faster, more accurate, more convenient and reduces congestion at payment counters.

The trend of cashless payments is increasing.

Regarding the payment of fees for public administrative services, the HCC Service Center has coordinated with units to adjust and upgrade the electronic one-stop database information system and the Provincial Public Service Portal to ensure convenience, ease of searching and use for people and businesses to perform administrative procedures, including paying fees. At the same time, a separate counter has been set up to support organizations and individuals to register accounts on the National Public Service Portal to submit documents for handling administrative procedures and make online payments at the Center. The Center also coordinates with local People's Committees to urge the District Public Administration Center and the Commune-level Reception and Result Delivery Department to promote the implementation of payment of fees and charges by e-commerce. Currently, 100% of administrative procedures with fees and charges that have been implemented can be paid electronically when handled directly at the Center or paid online when organizations and individuals use online public services. To increase the rate of online fee and charge payment, the HCC Service Center also coordinated with the Department of Information and Communications to integrate and synchronize the payment platform on the National Public Service Portal with the Provincial Public Service Portal and put it into use from September 2022. In the first quarter of 2023, the province maintained a stable online payment system via the national portal, providing 1,368/1,462 online public services on the National Public Service Portal, the rate of e-commerce payment reached 21%, 7 times higher than at the end of 2022.

In addition, for many services of other units, such as: The Department of Transport deploys e-commerce to driver training facilities, testing centers, inland waterway port authorities, inland waterway vehicle inspection stations, road motor vehicle inspection centers and transport units under the management of the industry...; at the same time, invite solution providers to conduct a survey of the actual process of organizing fee collection and testing fees at driver testing centers in the province to build a Demo of the steps to deploy the use of electronic receipts combined with the payment of fees and charges by e-commerce. Along with that, support transport units to apply IT such as bus station management software, transport management software, electronic trading floors..., to facilitate e-commerce; urge and encourage means of transport business by car to apply the form of booking, buying tickets, receiving orders... through electronic means.

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