Ky Anh town improves the quality of "One-stop shop" at the grassroots level

The model of a modern and synchronous reception and result delivery department aims to build common standards for the "One-stop" department in communes and wards in Ky Anh town ( Ha Tinh ).

The new look of the "One-stop" department helps Ky Trinh ward confidently improve the local administrative reform index.

Ky Trinh Ward has been at the bottom of the administrative reform (AR) work of Ky Anh Town for many years. In early 2023, after being selected to pilot the model of a modern and synchronous Reception and Results Department (abbreviated as "One-stop shop"), the unit focused on investing in infrastructure and synchronous equipment to meet the requirements of model implementation.

Vice Chairwoman of Ky Trinh Ward People's Committee Nguyen Thi Thanh Hai shared: "We have reinvested in the system of signs, equipment, administrative procedure listing boards under the authority of the ward level and some other basic items... with a budget of more than 100 million VND. Since the operation of the "One-stop shop" according to the new regulations, officials and civil servants have controlled the time of receiving and returning results, avoiding confusion, ensuring that documents are returned in the correct order. The style of service staff has also changed to be more professional and scientific ".

As a person who often goes to the ward's "One-stop" department to carry out administrative procedures, Ms. Tran Thi Loc (Dong Trinh residential group, Ky Trinh ward) said: "The list of administrative procedures invested by the ward People's Committee has a QR code attached to it to help us look up administrative procedures (TTHC) more conveniently."

Ky Phuong Ward invested nearly 1 billion VND to upgrade the infrastructure of the "One-stop" department.

Determining the quality of staff is one of the important breakthroughs; it is the basis for the organization to successfully implement assigned goals and tasks, so in addition to investing nearly 1 billion VND to upgrade the "One-stop" department, Ky Phuong ward also pays special attention to the staff directly working in this department.

Accordingly, the locality arranges 100% of the staff working here to be civil servants, with university degrees or higher, meeting the requirements of expertise, professionalism, and application of information technology; having polite, gentle, open, friendly, and standard communication style and attitude, strictly implementing the code of conduct for cadres, civil servants, and office culture.

Mr. Le Van Chuong - Chairman of Ky Phuong Ward People's Committee shared: "For 4 consecutive years, the ward has been ranked at the top of the administrative reform index of Ky Anh Town. Although the model of a modern and synchronous Reception and Results Department has only been deployed since the beginning of 2023, the implementation of the model's contents has brought practical results, recognized and highly appreciated by people and businesses".

Staff of the "One-stop" department of Ky Phuong ward guides people in doing administrative procedures.

It is known that the model of a modern and synchronous Reception and Results Department was piloted in 2 wards: Ky Trinh and Ky Phuong in early 2023. Both localities have used a common brand identity according to common standards of color, size, name on electronic applications, office applications, interior and exterior applications, uniforms and other designs in the administrative procedure settlement information system...

Thereby, forming a unified, synchronous, convenient, civilized, modern working environment, aiming to build a service-oriented administration; improving the professionalism of the staff and civil servants working at the "One-stop" department through public services, especially online public services.

In particular, the wards also strictly implemented the slogan: "4 please - 4 always - 5 no" (Hello - Sorry - Thank you - Permission; Always smile - Always be gentle - Always listen - Always help; No authoritarianism, arrogance, difficulties, troubles - No bureaucracy, insensitivity, irresponsibility - No corruption, waste, group interests - No flattery, lobbying, deceit - No taking advantage of positions and powers in performing public duties). Thereby, the vast majority of cadres, civil servants, heads of local Party committees and authorities in Ky Phuong and Ky Trinh have done a good job of communicating and behaving with the people, having a polite, friendly, open, and close attitude when interacting with the people; handling work proficiently and professionally...

Video : Leaders and residents of Ky Trinh ward share the effectiveness of the modern and synchronous Reception and Result Delivery Department model.

The model of a modern and synchronous reception and result delivery department of the People's Committees of wards and communes is deployed in a professional and modern direction. Thereby, a unified, convenient and civilized working environment is formed; contributing to creating a breakthrough in administrative procedure reform; effectively and efficiently implementing State management work in a strict and accurate manner, serving well the tasks of socio-economic development, ensuring national defense and security in the locality.

After piloting in 2 wards: Ky Trinh and Ky Phuong, in the coming time, the town will expand the model to the remaining 9 communes and wards.

Mr. Nguyen Hong Cuong - Head of Internal Affairs Department of Ky Anh town

Thu Trang

Source: https://baohatinh.vn/chinh-quyen/thi-xa-ky-anh-nang-chat-luong-mot-cua-o-co-so/256791.htm