Robot applications in tourism: Enhancing tourist experience

(HTV) - In Vung Tau, the appearance of a robot bartender serving customers for over a week has brought a completely new, modern experience, demonstrating the progress of the local tourism industry in the digital era.

Instead of the familiar bartender, the robot at Premier Pearl Hotel is in charge of mixing and serving drinks to guests. With an investment value of more than 1 billion VND, the robot is programmed to perform dozens of operations such as holding glasses, pouring drinks, receiving ingredients or getting ice with high precision, helping to shorten service time and bring excitement to customers, especially young people.

Visitors experience enjoying milk tea made by robots at Premier Pearl Hotel Vung Tau

Ms. Nguyen Be Tam - Business Manager of Premier Pearl Vung Tau Hotel, shared: "Using robots to serve brings good effects, especially with young customers. However, we consider this a support tool, while the human factor, dedication and thoughtfulness are still the focus of the service."

Ms. Nguyen Be Tam - Business Manager of Premier Pearl Vung Tau Hotel shares about the effectiveness of bringing robots to serve tourists

The application of robots in serving tourists shows the efforts of businesses in digital transformation and improving service quality. From there, Vung Tau not only affirms its position as a prestigious and quality destination but also a model of dynamic and creative tourism , where technology and people work together to bring the best experience to tourists.

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Source: https://htv.com.vn/ung-dung-robot-trong-du-lich-nang-tam-trai-nghiem-du-khach-222251011150138394.htm