Viettel strengthens infrastructure, ready to support customers during storm Wipha

Since the beginning of the year, Viettel has developed detailed disaster prevention and control plans, ensuring that 100% of the management boards at Viettel provincial buildings have 2 independent cable lines, 100% of key stations in the transmission line are equipped with fixed generators, and experienced staff are mobilized to be on duty at priority station locations.

Viettel technicians in Hai Phong transport generators to stations. (Photo: DUC THO)

Ready 4 on-site, ensuring telecommunications infrastructure

In addition, 66 transmission channels, concentrated in the provinces of Lang Son, Tuyen Quang, Thai Nguyen, and Cao Bang, are guaranteed to connect to the headquarters of the People's Committees at the ward/commune level. In Quang Ninh province, the cable systems to the Command Center have been buried underground, ensuring stable transmission and smooth communication.

To prepare for storm No. 3 (storm Wipha), Viettel has prepared 4 on-site forces: on-site command, on-site forces, on-site means and supplies, and on-site logistics.

Viettel technicians in Quang Ninh province transport supplies to stations to ensure readiness for operation during storm Wipha. (Photo: DUC THO)

In addition to the provincial forces, Viettel has mobilized 100 BTS station and cable line information response teams; 150 fixed broadband subscriber incident handling teams; 30 generator repair teams to support localities affected by storms and circulation, along with a high reserve rate of information response materials (optical cables, transmission welding equipment, satellite phones, etc.).

Mobile broadcasting vehicles have been deployed in Quang Ninh, Hung Yen and Ninh Binh provinces, while nine vehicles are ready to be dispatched to affected areas.

All cable lines connecting the Northeast and Northwest regions have at least 3 backup connection directions, and cable lines in commune/ward clusters have 1-3 backup connection directions (most of which have been reinforced and can withstand the effects of natural disasters).

Smart technology application to support customers

Viettel stores are equipped with generators and fuel to maintain operations and support people to charge their phones. On July 21, Viettel sent warning messages to 2.5 million customers in the storm-affected areas and will continue to implement customer care programs and support communication services before and after the storm.

Viettel is ready to support customers 24/7 on multiple channels, multiple platforms, applying AI technology such as Chatbot/Callbot to ensure quick and accurate responses.

Mr. Tuan

Source: https://nhandan.vn/viettel-kien-co-ha-tang-san-sang-ho-tro-khach-hang-trong-bao-wipha-post895249.html