The program "Green listens to you" is being piloted by GSM from June 21 to December 31, 2024 with the desire to enhance the role of customers in setting service standards, and at the same time quickly and promptly receive feedback and contributions from customers during the service usage process. GSM will add the "Suggestion" function right on the Green SM application.

Users can use this function to send feedback to Xanh SM, or reflect on things that they are not satisfied with, or want Xanh SM to improve according to the "10 No" service commitment announced by the company. Xanh SM's specialized department will receive, verify information, classify, process and respond to customers as soon as possible.

If any feedback is determined to be accurate and contributes to improving the standards of drivers or service standards, customers will receive meaningful gifts, worth from 100,000 - 5,000,000 VND/time. This amount will be converted into service benefits through prepaid cards of Xanh SM.

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The "Green listens to you" program was piloted by GSM from June 21 to December 31, 2024, with the desire to enhance the role of customers in setting service standards.

In parallel, Xanh SM will strengthen professional training, issue standards and codes of conduct for drivers, ensuring consistent quality among service platforms including: Xanh SM Taxi, Xanh SM Luxury, Xanh SM Platform, Xanh SM Bike and Xanh Express. Thereby, Xanh SM and its team of drivers and staff are committed to establishing and providing green mobility services, aiming for 5-star standards nationwide.

GSM is a pioneer in the transportation service business in implementing a gift program with great value to encourage customers to contribute their opinions and improve service quality. This not only demonstrates the spirit of learning and listening to customers; but also shows the determination to eliminate inappropriate behaviors, thereby raising industry standards and creating development motivation for the entire GSM team.

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Xanh SM and its team of drivers and staff are committed to establishing and providing green mobility services towards 5-star standards nationwide.

Mr. Nguyen Van Thanh - General Director of GSM Global said: “After the policies of reducing fares for customers, increasing revenue sharing for drivers through the program “Green Summer for a Green Future”; we continue to implement the program “Green listens to you” to further improve service quality and driver quality, ensuring maximum satisfaction and peace of mind for customers. I believe that the drastic actions for consumers that Xanh SM is implementing will receive strong support from both drivers and customers; thereby contributing to establishing a new standard for green mobility services by electric vehicles, further promoting the green transition process in transportation in Vietnam”.

Up to now, after more than 1 year of launching, Xanh SM has been present in 45 provinces and cities; cooperated with more than 35 partner businesses; attracted thousands of drivers to join the Xanh SM Platform to provide electric vehicle travel services to tens of millions of customers nationwide. Quickly rising to the top 2 in the market after just over 7 months, Xanh SM has created positive changes to the face of urban traffic in Vietnam, while contributing to reducing toxic emissions from vehicles into the environment.

Xanh SM's "10 no" service commitment

1. No rude/inappropriate words, attitudes, or behavior or harassment of customers in any form.

2. Do not commit fraudulent acts such as: Do not create trips/Intentionally turn off the App when serving customers...

3. Do not make any requests or suggestions that are meant to extort customers, such as: asking customers to pay additional fares/tips for the driver (tip/

tip)/ pay higher tolls than actual/ ask customers to pay in cash...

4. Do not refuse to assist customers in the event of an accident or incident.

5. Do not wear inappropriate clothing (including clothes and shoes) when using Xanh SM vehicles.

6. Do not use alcohol, beer or stimulants during working hours or when serving customers.

7. Do not intentionally damage or allow others to damage the vehicle/vehicle equipment.

8. Do not illegally appropriate/use customer's assets and goods (including handing over customer's assets to unauthorized persons).

have the authority to manage/use).

9. Do not arbitrarily record/take photos and distribute or use customer images for personal purposes.

10. Do not store, transport or use drugs.

Give feedback to Xanh SM and drivers via the ride-hailing app (error reporting function) or email: report@xanhsm.com

Phuong Cuc