Quang Nam's move in administrative procedure settlement

Rewarding collectives that have successfully completed the work of receiving and handling administrative procedures in 2024. Photo: TAM DAN

The set of indicators for directing, operating and assessing the quality of service for people and businesses in performing administrative procedures (TTHC) and public services (DVC) in the electronic environment according to Decision No. 766 of the Prime Minister includes 5 component indicators: Publicity, transparency; progress, settlement results; digitalization of records; provision of online public services; satisfaction level. According to this set of indicators, by December 23, 2024, Quang Nam province achieved 84.2 points (good), ranking 16/63 provinces and cities.

The number of files resolved before and on time increases.

In 2024, Bac Tra My district continues to lead the Administrative Reform Index (PAR) ranking of the People's Committees of mountainous districts. This is the third consecutive year the district has maintained this position.

Mr. Do Duc Manh - Deputy Office of the People's Committee of Bac Tra My district shared that, in the general results of administrative reform, the reform of administrative procedures was identified by the district as one of the important tasks, creating a driving force to promote the socio -economic development of the locality.

At the One-Stop-Shop Department of Bac Tra My district, there are currently 2 officers, civil servants and 3 postal staff participating in receiving and handling administrative procedures. In 2024, the district will deploy a "DPS Kiosk" to help people save time in handling administrative procedures.

Quang Nam Province Post Office staff support and guide people to carry out administrative procedures. Photo: TAM DAN

Arrange a team of volunteers to guide and support citizens in performing online public services. Hotline phone numbers and official emails are made public to support and receive citizens' comments, feedback, and recommendations...

“By 2024, 80% of administrative procedures arising at the district one-stop shop will be digitized; the rate of online records will reach 71.6%. The district has deployed the use of electronic receipts to collect fees and charges on the electronic one-stop shop software system.

When carrying out administrative procedures, people and businesses do not have to provide information, papers and documents that have been accepted when successfully carrying out administrative procedures. During the year, the rate of files resolved before and on time at the district level reached 97.5%, and at the commune level reached 95.7%" - Mr. Manh said.

According to the report of the Provincial Public Administration Service Center (HCC) in 2024, the reception and settlement of administrative procedures in the province has many positive changes, creating peace of mind and satisfaction for organizations and individuals when coming to carry out administrative procedures.

Notably, the number of administrative procedures returned on time and before the deadline has increased over the years. The number of administrative procedures submitted online and paid online has increased. The number of overdue administrative procedures has decreased significantly, and in cases of overdue and late results, there have been letters of apology and rescheduled results...

Overcoming late district-level records

The results of receiving and handling administrative procedures at one-stop-shop departments at all levels have positive contributions from Quang Nam Provincial Post Office.

There needs to be a solution to overcome the problem of late administrative procedure files at the district level. Photo: TAM DAN

According to the report, Quang Nam Provincial Post Office is arranging 93 employees (17 at the provincial level, 57 at the district level, and 19 at the commune level) to participate in receiving administrative procedures at the Provincial Public Service Center and the one-stop department at the district and commune levels.

In 2024, postal staff received 94,118 applications at the Provincial HCC Service Center (of which online applications accounted for 92.3%). At the district-level one-stop shop, the post office received 125,106 applications (of which online applications accounted for 65.1%).

Assessing the work of receiving and handling administrative procedures in 2024, the Provincial Public Service Center also pointed out many limitations that need to be overcome; including the high rate of late files at the district level.

According to Mr. Truong Hong Giang - Deputy Director of the Department of Home Affairs, the rate of overdue records higher than 6% has greatly affected the results of administrative reform at the district level in 2024. Accordingly, during the year, there were 4 districts only ranked "average" in administrative reform (Que Son, Thang Binh, Phu Ninh, Duy Xuyen), due to the rate of overdue administrative procedure records being over 5%.

Mr. Le Ngoc Quang - Deputy Chief of the Provincial People's Committee Office, Director of the Provincial Public Service Center, said that the high rate of overdue records at the district level has objective reasons, but is mostly due to subjective errors of the units. That is, the staff receives the input on the system but does not continue to process it, leading to suspension on the system and overdue, even though the records have been resolved.

Issue a letter of apology and explanation when handling late and incomplete records according to regulations. In particular, late administrative procedure records are mainly concentrated in the land sector under the district-level land registration office branch and the fields of natural resources - environment, finance - planning under the district-level specialized departments.

The main reason is that the specialized department enters the documents but does not process them or processes them slowly, the coordinating agencies have not been configured and completed in the processing process, leading to late documents and files being stuck on the system.

To overcome the limitations in receiving and handling administrative procedures, the Provincial Public Service Center requests the Department of Information and Communications to coordinate with relevant units to complete and thoroughly handle the problems and recommendations of departments, branches, sectors and localities regarding the Provincial Information System for Handling Administrative Procedures.

Ensure the system is connected and synchronized with the central ministries and branches; accurate statistics, synchronized with the National Public Service Portal and operates smoothly, information security, serving people and businesses.

In addition, to encourage people to use online public services in handling administrative procedures, the province needs to select groups of administrative procedures that are directly related to people, essential, and frequently arise to focus on implementing online reception of the entire process, regardless of administrative boundaries to ensure substance, convenience, timeliness, and efficiency; promote non-cash payment of fees and charges, provide personal digital signatures and install digital payment applications...

As of December 23, 2024, the total number of administrative procedures being received at the Provincial Public Service Center and the one-stop-shop units at the district and commune levels is 1,927 procedures. The total number of public services configured on the Provincial Public Service Portal is 1,772 public services (954 full-process public services and 818 partial public services); 1,113 online public services have been integrated into the National Public Service Portal.

From December 15, 2023 to December 14, 2024, the total number of administrative procedure records received at the provincial, district and commune levels in Quang Nam province was 390,402 records. The rate of administrative procedure records resolved on time at the 3 levels was 99.76%, 93.92% and 98.31% respectively.

Source: https://baoquangnam.vn/buoc-chuyen-cua-quang-nam-trong-giai-quyet-thu-tuc-hanh-chinh-3147356.html