Ca Mau takes the lead in implementing non-geographical administrative procedures.

With the announcement that 100% of administrative procedures are implemented regardless of geographical boundaries, Ca Mau has become one of the six leading localities nationwide in administrative reform. By the end of 2025, the entire province will have received 5,573 applications regardless of geographical boundaries, affirming the effectiveness of the model of convenient, flexible, and people-centered administrative procedure resolution.

• Expanding the scope of administrative procedures to non-geographical areas.
• From August 15th, Ca Mau will handle non-geographical administrative procedures in 37 communes and wards.
• Opening of a non-geographical administrative procedure service point.

Remove administrative boundary barriers.

With strong political determination, decisive leadership from the Provincial People's Committee, and the coordinated efforts of the entire political system, administrative reform in the province continues to achieve many outstanding and substantive results, contributing to improving the effectiveness and efficiency of state management and the quality of services provided to citizens and businesses.

In particular, the province has implemented administrative procedures regardless of administrative boundaries, allowing citizens to submit applications anywhere, making administrative procedures more convenient and flexible, especially in the context of administrative unit restructuring. Simultaneously, the establishment of public administrative service centers at the commune level and the implementation of various technological solutions have helped citizens easily access public services, marking a significant step forward in administrative reform.

People take numbered tickets to carry out administrative procedures at the Song Doc Commune Public Administrative Service Center.

On October 30, 2025, the Chairman of the Provincial People's Committee issued a decision on the implementation of administrative procedures regardless of geographical boundaries in Ca Mau province. This decision stipulates the internal, interconnected process for resolving non-geographical administrative procedures within the province, to be implemented by the Provincial Public Administrative Service Center and 64 commune-level public administrative service centers.

When citizens and businesses need to handle administrative procedures, they can choose to submit their applications online at the provincial or commune-level public administrative service centers. The relevant department is responsible for processing and forwarding the applications to the appropriate authority; simultaneously, they receive the results from the one-stop service department of the unit directly handling the application and return them to the citizens and businesses.

Citizens carry out administrative procedures at the Phong Thanh Commune Public Administrative Service Center.

To encourage citizens to carry out administrative procedures online, the Provincial People's Council issued Resolution No. 03/2025/NQ-HĐND, applying a fee of 0 VND when citizens carry out administrative procedures online for fees and charges under its authority.

Furthermore, the province has completed the construction of an electronic data management warehouse for organizations and individuals on the provincial administrative procedure resolution information system and connected it with the electronic data management warehouse for organizations and individuals on the national public service portal to share and use digitized data, creating favorable conditions for citizens and businesses to carry out administrative procedures.

Strengthening capacity at the commune level

To maximize convenience for citizens and businesses in carrying out non-geographical administrative procedures, the province has directed the implementation of Government Decree No. 118/2025/ND-CP dated June 9, 2025, on the implementation of administrative procedures under the one-stop and integrated one-stop mechanisms at the one-stop service center and the national public service portal.

At the same time, emphasis was placed on strengthening capacity at the commune level. Accordingly, 64 commune and ward public administrative service centers were invested in and equipped with modern facilities to ensure efficient service. Each center is staffed with 2 VNPT employees and 1-2 members of the community digital technology team to guide and support citizens and businesses, as well as promptly resolve difficulties and obstacles in the process of receiving applications and handling administrative procedures.

Simultaneously, the Provincial People's Committee directed agencies and units to strengthen the organization of training and guidance on professional skills and techniques for receiving and resolving administrative procedures for commune-level officials, especially for newly decentralized and decentralized administrative procedures after the implementation of the two-tiered local government system and administrative procedures with a large number of dossiers. As a result, the entire province organized 11 training courses with a total of 3,520 commune-level officials and civil servants participating; and 5 specialized training courses on controlling administrative procedures and implementing the one-stop and integrated one-stop mechanisms for more than 400 commune-level officials and civil servants. Specifically for the content of implementing administrative procedures regardless of administrative boundaries, 13 training courses were organized with a total of 2,496 commune-level officials and civil servants attending.

The Department of Justice is providing training to officials on administrative procedures in the field of justice when implementing the two-tiered local government model.

Furthermore, Ca Mau province strictly implements the publication and public disclosure of administrative procedures; integrates administrative procedure data into the national database on administrative procedures; and promptly and correctly publishes information on the national public service portal. Agencies and units effectively publicize administrative procedures on their websites; and display them at administrative service centers at all levels using a combination of QR codes and paper boards at information desks, maximizing convenience for citizens and businesses to search and access information.

Survey on the implementation of laws regarding decentralization and delegation of power in Tan Thanh ward.

The full and synchronized implementation of administrative reform tasks and procedural reforms has significantly contributed to Ca Mau's rise among the leading provinces nationwide in integrating and providing 100% online public services for business-related procedures on the national public service portal; ranking 4th out of 34 provinces and cities according to the set of indicators for directing, managing, and evaluating the quality of service to citizens and businesses in implementing administrative procedures and public services in real time on the electronic environment.

Kim Phuong

Source: https://baocamau.vn/ca-mau-di-dau-thuc-hien-thu-tuc-hanh-chinh-phi-dia-gioi-a125151.html