Digital transformation, improving the quality of employment services.

The Thai Nguyen Provincial Employment Service Center is accelerating digital transformation across its entire operational process, from job counseling and placement to labor market analysis and unemployment insurance processing. These digital applications are creating a significant shift in management efficiency, improving the quality of service for workers and businesses, and meeting the demands of a modernizing labor market.

Officials at the Provincial Employment Service Center receive and process applications through the National Public Service Portal.

One of the most prominent areas of digital transformation is labor market information. The center has continuously expanded its digital communication channels: website, Facebook Fanpage, Zalo Official, YouTube, automated emails, etc., making it easier for workers and businesses to access recruitment information, career trends, and new policies.

Since the beginning of the year, job postings, recruitment information, and labor supply and demand data have been regularly published; in particular, live streams updating the labor market have been consistently held at 2 PM every Wednesday and Friday on Facebook, attracting an increasing number of viewers. Support for businesses in posting online job advertisements and multi-platform communication has been highly effective, contributing to expanding the workforce and bridging the gap between employers and job seekers.

In addition, data collection and updating have been digitized, gradually synchronizing with the national data system. Since the beginning of the year, the Center has maintained numerous digital data sources: 462 business surveys, 4,800 updates on recruitment needs, and over 2,447 job seeker updates. These data are integrated to publish the Labor Market - Unemployment Insurance Bulletin and specialized analytical reports for management agencies.

Digital transformation has also brought about a shift in career counseling, guidance, and job placement services. Along with in-person counseling, the Center has intensified online counseling through its website vieclamthainguyen.gov.vn and social media, making it easier for workers to register their profiles and find jobs anytime, anywhere.

In October 2025, the Center provided policy, legal, and employment counseling to 2,786 individuals; referred 245 people to jobs; and assisted 72 workers in finding employment through the Center's job placement system. Cumulatively over the first 10 months, the number of workers referred to jobs reached nearly 5,000, significantly exceeding the plan and much higher than in previous years.

Workers obtain automated queue numbers to conduct transactions at the Provincial Employment Service Center.

One of the most significant areas of digital transformation at the Provincial Employment Service Center is the processing of unemployment insurance benefits. From receiving and processing applications to delivering results, the Center has implemented a comprehensive range of online public services at levels 3 and 4, minimizing manual paperwork, shortening processing times, and enhancing transparency.

Since the beginning of the year, the number of unemployment insurance applications received has reached 2,514, of which 590 were submitted online. The center is also a pilot unit implementing 6 administrative procedures related to unemployment insurance on the National Public Service Portal, significantly reducing costs and travel time for workers.

Ms. Vu Hong Son, Director of the Employment Service Center, stated: In the coming period, the Center will continue to promote digital transformation in a synchronized and in-depth manner. The focus will be on perfecting the labor supply and demand database in a way that is interconnected and updated in real time; expanding the electronic job exchange platform, and increasing the number of inter-provincial online job matching sessions.

In addition, the Center will standardize the entire unemployment insurance claim process, increasing the rate of online processing; enhance job counseling on digital platforms; apply AI to analyze data and forecast the labor market; and promote digital communication about policies, career opportunities, and training to serve people and businesses more effectively.

Source: https://baothainguyen.vn/nghi-quyet-57/202511/chuyen-doi-so-nang-cao-chat-luong-dich-vu-viec-lam-434543c/