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| Staff of the Provincial Employment Service Center receive and process applications on the National Public Service Portal. |
One of the most obvious areas of digital transformation is labor market information. The Center has continuously expanded digital communication channels: Website, Facebook Fanpage, Zalo Official, Youtube, automatic email... to help workers and businesses easily access recruitment information, career trends, and new policies.
Since the beginning of the year, job news, recruitment information, and labor supply and demand data have been posted regularly; livestream updates on the labor market are maintained regularly at 2 p.m. every Wednesday and Friday on Facebook, attracting more and more followers. Supporting businesses to post recruitment information online and multi-platform communication has brought high efficiency, contributing to expanding human resources and shortening the gap between employers and job seekers.
In addition, data collection and updating are also digitized, gradually synchronized with the national data system. Since the beginning of the year, the Center has also maintained many digital data points: 462 business surveys, 4,800 recruitment needs updates and more than 2,447 job search information updates. These data are all integrated to publish the Labor Market - Unemployment Insurance Newsletter and specialized analysis reports to serve management agencies.
Digital transformation has also created a shift in career counseling, orientation, and job referrals. Along with direct counseling, the Center has promoted online counseling via the website vieclamthainguyen.gov.vn and social networks, helping workers easily register their profiles and find jobs anytime, anywhere.
In October 2025, the Center provided policy, legal, and employment advice to 2,786 people; introduced jobs to 245 people, and supported 72 workers to find jobs through the Center's connection system. In the past 10 months, the number of workers introduced to jobs reached nearly 5,000 people, significantly exceeding the plan and much higher than previous years.
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| Workers get an automatic number to make transactions at the Provincial Employment Service Center. |
One of the most powerful digital transformation areas at the Provincial Employment Service Center is the settlement of unemployment insurance (UI). From receiving and processing applications to returning results, the Center has synchronously deployed online public services at levels 3 and 4, minimizing manual paperwork, shortening processing time and improving transparency.
Since the beginning of the year, the number of social insurance applications received has reached 2,514, of which 590 were submitted online. The Center is also the pilot unit implementing 6 administrative procedures on social insurance on the National Public Service Portal, helping to significantly reduce costs and travel time for workers.
Ms. Vu Hong Son, Director of the Employment Service Center, said: In the coming time, the Center will continue to promote digital transformation in a synchronous and in-depth direction. The focus is on completing the labor supply and demand database in the direction of connection and real-time update; expanding the Electronic Job Exchange, increasing the number of inter-provincial online connection sessions.
Along with that, the Center will standardize the entire unemployment insurance settlement process, increase the rate of online processing records; enhance job counseling on digital platforms; apply AI to analyze data and forecast the labor market; and promote digital communication on policies, career opportunities and training to serve people and businesses more effectively.
Source: https://baothainguyen.vn/nghi-quyet-57/202511/chuyen-doi-so-nang-cao-chat-luong-dich-vu-viec-lam-434543c/
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