Vietnam National Administration of Tourism inspects compliance with legal regulations in the field of tourist accommodation in Khanh Hoa

On October 16, Director Nguyen Trung Khanh led a delegation from the Vietnam National Administration of Tourism to work with tourism management agencies and a number of tourist accommodation establishments in Khanh Hoa province according to Plan No. 2045/KH-BVHTTDL dated May 9, 2025. Also attending were leaders and experts from the Tourism Accommodation Department, and representatives of the Department of Foreign Security (Ministry of Public Security).

The inspection team worked with the Department of Culture, Sports and Tourism of Khanh Hoa.

According to the working program, the delegation worked with the Department of Culture, Sports and Tourism (DOCST) of Khanh Hoa on state management of tourist accommodation activities in the area; inspected and evaluated the current status of tourist accommodation establishments in terms of maintenance and repair of technical facilities, labor force, environmental sanitation, fire prevention and fighting, security and order in accordance with the provisions of law.

According to the report of Khanh Hoa Department of Culture, Sports and Tourism, up to now, the whole province has 1,441 tourist accommodation establishments with more than 70,500 rooms. Of which, there are more than 100 3-5 star accommodation establishments with more than 28,000 rooms, accounting for more than 40% of the total number of rooms in the province; many 4-5 star hotels with prestigious international brands such as InterContinental, Best Western, Six Senses, Radisson, Movenpick, Eastin Grand, Accor Hotels & Resorts, ... Besides, there are 08 accommodation establishments recognized as 1-2 star with more than 200 rooms, and the remaining 1,328 establishments have not yet been recognized as star according to regulations. Khanh Hoa province's tourism infrastructure continues to be strongly invested in and developed in the direction of improving quality and expanding scale.

Inspection team of accommodation establishments in the province

The work of propagating and disseminating the law is maintained regularly through organizing training courses and disseminating legal regulations on tourism to raise awareness and compliance of organizations and individuals doing tourism business in the area. The Department also closely coordinates with the Provincial Police and relevant agencies in providing and sharing information to grasp the business situation, and at the same time issues many guiding documents, recommendations, and requests for accommodation establishments to have investment and upgrading plans to maintain service quality, strictly comply with the provisions of the Law on Tourism and related legal regulations.

Businesses are required to advertise the correct type and class of recognized tourist accommodation; not use the word "star" or star images without being recognized by a competent authority; list prices of goods and services and ensure quality commensurate with the granted star rating.

Inspection and supervision work is carried out regularly, both planned and unscheduled. The Department conducts field surveys and reviews promotional information on online platforms to promptly detect and prevent the situation of arbitrarily advertising accommodation establishments without recognition. In the first 10 months of 2025, the Department conducted 11 inspections (01 planned, 10 unscheduled) on 27 organizations and individuals operating in the fields of culture, sports and tourism, including 12 tourist accommodation establishments; the results showed that no violations were detected. In addition, in October 2025, the Department coordinated with the Department of Finance to inspect compliance with legal regulations on prices at 12 tourism businesses (10 accommodation establishments, 2 travel establishments) according to Decision No. 3454/QD-UBND dated December 31, 2024 of the Provincial People's Committee.

Inspection team of accommodation establishments in the province

Tourism statistics are implemented closely, regularly updating data through the accommodation information management software managed by Khanh Hoa Provincial Police, and at the same time using the Department's tourism statistics reporting software to ensure that monitoring and management are carried out consistently, promptly and accurately. Statistics and data synthesis are carried out in accordance with the provisions of Circular No. 17/2021/TT-BVHTTDL dated December 28, 2021 of the Minister of Culture, Sports and Tourism.

In addition to the achievements, the management of tourist accommodation activities in the area still has some difficulties and problems. Handling the situation of advertising "stars", "stars" or star images on international websites such as Agoda, Booking.com, Traveloka faces many limitations because the management units are located abroad, making it difficult to identify violators. Some businesses use star images in their logos that have been licensed by the Intellectual Property Office, leading to confusion among tourists about the class of accommodation facilities and making it difficult to handle.

At the meeting, representatives of the Department of Culture, Sports and Tourism of Khanh Hoa province proposed and recommended that the Vietnam National Administration of Tourism study and consider adding the criteria "Meeting Green Tourism Standards" to the Set of Standards for ranking tourist accommodation establishments, in order to encourage businesses to move towards sustainable development, environmental friendliness and enhance the competitiveness of Vietnam tourism.

Director of the Vietnam National Administration of Tourism Nguyen Trung Khanh acknowledged and highly appreciated the results of tourism development of the province in recent times.

Speaking at the meeting, Director of the Vietnam National Administration of Tourism Nguyen Trung Khanh acknowledged and highly appreciated the results of tourism development in the province in recent times, especially the strong recovery of the international tourism market, the synchronous development of the accommodation system and the effective implementation of state management.

In the coming time, Director Nguyen Trung Khanh suggested that Khanh Hoa province should continue to assess the potential, advantages and tourism development orientation of the locality to build a strategy and plan for tourism product development until 2030, in line with market trends and sustainable development orientation of the industry. At the same time, advise on the establishment of the Khanh Hoa Provincial Tourism Development Steering Committee to have a mechanism for close coordination with the State Steering Committee on tourism, contributing to building and reshaping the Vietnam tourism map in the new period.

Regarding the locality's proposal to add green tourism criteria, the Director said that the Vietnam National Tourism Administration will study and advise competent authorities to consider adjustments and supplements during the process of amending the Law on Tourism and the standards for ranking tourist accommodation establishments, in order to encourage businesses to develop sustainable and environmentally friendly tourism. Regarding the situation of fake websites and fanpages of tourist accommodation establishments, the Director suggested that localities proactively detect and promptly report so that the Department can coordinate with competent authorities to handle, especially cases where the server is located in Vietnam, to ensure a safe and transparent tourism business environment.

In addition, Director Nguyen Trung Khanh emphasized that Khanh Hoa needs to strengthen tourism promotion activities in key markets, strengthen links and cooperation with airlines and large travel businesses to attract international tourists, and promote its role as a strategic destination for tourism in the South Central region and the whole country.

Vietnam National Administration of Tourism

Source: https://bvhttdl.gov.vn/cuc-du-lich-quoc-gia-viet-nam-kiem-tra-cong-tac-chap-hanh-quy-dinh-phap-luat-trong-linh-vuc-luu-tru-du-lich-tai-khanh-hoa-20251017103114276.htm