To avoid communication interruption when 2G signal is turned off

According to the Ministry of Information and Communications’ roadmap for shutting down 2G waves, on September 16, domestic network operators will stop providing services to phones that only support 2G technology. However, many people still do not know exactly whether their phones meet the new regulations or not.

The fastest and simplest way to check if your phone only supports 2G network

The shutdown of 2G means that users of phones that only support 2G networks will not be able to log in to the network, leading to communication interruptions if they do not upgrade their phones. However, many people still do not know exactly whether their phones meet the new regulations or not. In fact, not only "brick" phones, some recently produced phones can also be devices that only support 2G networks. Therefore, if you are using an old phone, the network operator recommends that people check immediately and take timely measures to switch to avoid communication interruptions from September 16.

VinaPhone network has provided the fastest and simplest way for customers to check whether their phone only supports 2G network or supports other technologies (3G/4G/5G). VinaPhone customers just need to compose a message with the syntax 2G or TC2G and send it to 888 (free message). The network will return a notification result showing information about the type of phone the customer is using and at the same time notify the request to upgrade the phone in case the phone only supports 2G.

Information from VinaPhone network sent back to customers

VinaPhone actively supports people to convert 2G phones to 4G

To facilitate customers when upgrading to 4G phones, VinaPhone has designed attractive packages that come with free 4G phones (0 VND) for customers. Customers can choose different packages to suit their needs and different phone models. In addition, VinaPhone also implements cooperation programs with chain stores such as Mobile World, Dien May Xanh... to support customers in upgrading their phones.

Currently, VinaPhone is providing 5 free 4G phone models to customers, along with attractive packages starting from only 57,500 VND/month (for 6 months). Understanding the needs of customers, in addition to 4G Smartphone devices, VinaPhone also provides basic 4G devices (Feature Phone) at 0 VND so that customers who only need to use basic services on the 4G network (calling, texting) can easily use the device, ensuring smooth communication.

VinaPhone programs support customers to convert 2G devices to 4G

In addition to the phone gift promotion program, customers upgrading to 4G phones will also receive 30GB of data, the right to register for preferential packages at attractive prices, receive a MyTV television package for Smart Phones with 125 TV channels, and free data when accessing and watching the MyTV application. To enhance the digital experience for customers and people, VinaPhone also offers an additional "Digital Signature" service for use in online transactions such as declaring personal transactions, transactions via Mobile Banking, etc.

According to the Ministry of Information and Communications, turning off 2G waves will bring many benefits to people and businesses, while strongly promoting the process of national digital transformation, digital economy and digital government. On the people's side, there will be more experiences and benefits with new digital services such as: installing the VNeID electronic identification application, performing administrative procedures and documents on the public service portal, making cashless payments on application platforms of banks and e-wallets (such as VNPT Money), installing network operator applications (such as My VNPT), installing and using popular OTT calling applications such as Zalo, Viber... especially the utility of reading newspapers, updating information online, watching TV online, accessing social networks right on their phones.

For detailed support on how to switch to a 4G phone and to receive advice on the best offers, customers can contact VinaPhone in the following ways: 1. Call the customer care hotline 18001091; 2. Go to VinaPhone transaction points nationwide; 3. Contact VinaPhone support staff via the VNPT-VinaPhone fanpage; 4. Refer to VinaPhone's preferential policies at http://vnpt.com.vn

HONG HUNG

Source: https://www.sggp.org.vn/de-khong-bi-gian-doan-lien-lac-khi-tat-song-2g-post756233.html