The fact that many officials and professional civil servants in some wards and communes in Thanh Hoa City have just sent letters of apology to citizens for not being able to return documents on time has caused two opposing opinions.
Most public opinion supports this action, saying that it is necessary. But there are also some people who think that... it is just a fait accompli! Slow is slow, the fact that people do not have time to have documents to meet personal work requirements has already happened. An apology letter cannot replace the damage that citizens have to bear.
Public opinion has the right to express its opinion on each event, however, that opinion needs to be viewed and evaluated objectively, based on reality.
The reason why many ward-level civil servants in Thanh Hoa City have not been able to promptly resolve citizens' files on time is due to the software system malfunctioning. This is a shared software, not a private one, so it can be proactively fixed soon. The software system error is beyond expectation, and can also be called force majeure for the grassroots level. There will be cadres and civil servants who are ready to blame the software and shirk their responsibilities. Similar incidents have occurred in some places.
The digital transformation to build a digital government in Vietnam is in its early stages, so software errors are inevitable and need to be gradually overcome. What is needed is for every official and civil servant to carry out their duties, and every citizen to share in those difficulties and problems. If everyone insists on their own reasoning, civil servants carrying out their duties use software problems as a cover, and citizens use the delayed appointment paper to insist that the government does not keep its promise, the problem will become more complicated, and the distance between the people and the government will become further apart.
The letters sent to citizens are basically written as follows: This delay causes inconvenience, costs, and travel effort for citizens, so we hope that citizens will contribute their opinions so that (the letter writer) can better fulfill his/her duties in receiving and processing documents. In those letters, we have seen the sincerity of the writer, and more importantly, the receptiveness of the government where the professional civil servant is working. No one wants to be late to have to write a letter like that, even if the writing is voluntary or requested. Those who receive the letter believe that they are upset and will sympathize with the difficulties that the team of cadres and civil servants, especially grassroots civil servants, are facing at present, in order to have more sharing. The apology letters probably do not stop at apologizing for a specific incident, but more importantly, express the government's viewpoint of being ready to listen and serve the people. So, do not think that those letters are just a formality.
Wisdom
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