With the motto of easy to accept, easy to participate, easy to monitor on the basis of improving service quality, aiming at the satisfaction of electricity customers, EVNHANOI has made very fundamental changes in the form and quality of service, meeting the expectations of customers.
Electricity users in the capital only need a smartphone connected to the internet and download the EVNHANOI app to be able to sit at home but still use 100% of electricity services.
Thanks to the EVNHANOI App, from July, Mr. Khanh Hoang's family (Pham Tuan Tai Street, Cau Giay) can change contract information with just a few operations on the phone. " My eldest son just got married, so I decided to transfer my current house to them. I thought it would take a long time to complete the procedures to change the contract information, but my son said that there is an electricity app, so you can do it right away on your phone ," said Mr. Hoang.
Changing contract information is just one of dozens of utilities that EVNHANOI brings to customers through the EVNHANOI App. Using this application, customers can also look up all information about electricity, from meter reading schedules, power outage schedules to being able to send requests and track the progress of electricity services right on the application such as new power supply services, power incident reporting services, and metering equipment services.
Experience digital services with EVNHANOI app.
In the hot summer, Ms. Ha My (Hoang Mai district, Hanoi ) decided to open a family-scale ice factory. Knowing the convenience of the EVNHANOI app, Ms. My said that she only needed to sit at home, open the app and register for a new power supply request. A day later, her request was met. Through the app, she even knew the status of her request.
EVNHANOI app interface on mobile devices.
Sharing the same opinion with Mr. Hoang and Ms. My, many users also said that the special feature of the EVNHANOI app is that customers can track daily and monthly electricity consumption indexes and compare them with the same period before.
In particular, in the "Electricity consumption" feature, customers can set a warning threshold for electricity usage. To do this, EVNHANOI installs 100% of electronic meters for all customers in the area. Every day, the electronic meter system will transmit data to the control center.
Through the collected data, EVNHANOI provides information to customers via the app. Customers only need to open the app to quickly and conveniently monitor their family's electricity usage. Online transactions via the EVNHANOI app on mobile devices will bring many conveniences to electricity customers.
To provide customers with an “easy to access, easy to participate, easy to monitor” experience, EVNHANOI has optimized many features in its business and customer service. In the process of using the features on EVNHANOI’s application, if you need advice and answers, please contact EVNHANOI Customer Care Center via hotline 19001288 (24/7 service).
Bao Anh
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