On July 30, 2025, F88 - Vietnam's leading affordable financial chain and Zalopay - an online payment platform with more than 16 million users, officially signed a service cooperation agreement to bring convenient and accessible digital financial solutions to millions of people - especially ordinary customers who do not have access to the traditional banking system.
In the context of strong growth of the digital economy , the need for flexible, timely and digital financial services is increasing. The cooperation agreement between F88 and Zalopay will help workers easily access a popular and familiar form of borrowing but technology has not been effectively applied. These are loans with collateral being motorbike and car registration papers.
The two parties believe that combining Zalopay's technological strengths and F88's ability to provide financial products and services will create more value for users. This cooperation is expected to expand service capabilities, enhance experiences and promote access to digital financial services, especially for the mass customer group.
Increasing financial access for ordinary workers
According to the agreement, F88's financial services will be displayed on the Zalopay application, making it easy for millions of users to learn and leave their loan requests online. After Zalopay users register, F88 will receive and scan the information to optimize the application review process.
With nearly 900 transaction offices nationwide, operating flexibly both outside of business hours and on weekends, F88 ensures that the entire verification and disbursement process is processed quickly, transparently and flexibly, providing an outstanding customer experience. The model combining Zalopay's digital platform and F88's on-site service capabilities provides a seamless, efficient experience - especially suitable for ordinary workers, small businesses, or freelancers.
Mr. Phung Anh Tuan, Chairman of the Board of Directors and CEO of F88 affirmed: “With the mission of changing the financial approach, helping people have a better life through fast, easy and transparent services, F88 is constantly expanding and diversifying service delivery channels. In addition to developing a physical store system,
Nationwide, we pay special attention to promoting financial solutions on digital platforms. Cooperating with Zalopay is a strategic step, helping F88 optimize user experience, while contributing to realizing its mission. We expect this cooperation to open up many long-term development opportunities, together creating sustainable values for customers and the community."
Huge market potential and strategic vision
According to a report by FiinGroup, Vietnam currently has about 25 million people who do not meet the requirements for loans from traditional banks or financial companies. Of which, collateral-based loans account for nearly 60% of the total revenue of the alternative lending market - a large segment that still has a lot of potential for development on digital platforms.
Also according to FiinGroup, in the period 2019 - 2024, outstanding loans from alternative finance companies, including F88, recorded an average growth rate of 53.3% per year, reflecting very high demand from people for flexible and timely financial solutions.
In that context, Zalopay - the leading electronic payment platform in Vietnam - accompanying F88 is expected to create a comprehensive, secure, easy-to-use digital financial experience suitable for the majority of users.
Ms. Le Lan Chi - General Director of Zalopay - shared: "Zalopay aims to popularize financial technology, creating conditions for users to easily access suitable and reliable services. With the advantage of a large user network, we play a bridge role, bringing practical financial solutions closer to people. Cooperating with an experienced unit like F88 will contribute to improving the user experience, especially for customers who do not have many opportunities to access traditional financial services."
Expanding the partner ecosystem and accelerating the digitalization of customer experience
Previously, F88 expanded its partner ecosystem by partnering with the Military Commercial Joint Stock Bank ( MBBank ). The partnership with MBBank not only helps F88 gain easier access to the diverse customer base of one of the largest joint stock commercial banks in Vietnam, but also allows the company to expand its range of financial products for ordinary customers, including banking agency services.
“Cooperating with units with strong technology platforms and a large number of users like Zalopay will help F88 reach more different customer segments. On the other hand, ordinary workers will also have easier access to alternative financial products and services that are more suitable for them!” - Mr. Phung Anh Tuan added.
The partnership with Zalopay is part of F88's strategy to bring customer experience and financial services to the digital platform. To date, this strategy has achieved remarkable results, typically the My F88 application (app) was awarded the Mobile Application of the Year award by the financial and banking magazine The Asian Banking and Finance (Singapore). This application helps users quickly, easily and transparently access financial services such as mortgage loans, loan payments, bill payments, and online re-borrowing without having to go to a transaction office.
Source: https://baolamdong.vn/f88-hop-tac-zalopay-thuc-day-tai-chinh-so-gia-tang-kha-nang-tiep-can-khoan-vay-qua-nen-tang-so-384503.html
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