Answers to 2,102 administrative procedures on Danang AI.

DNO - On July 9th, the Da Nang Department of Science and Technology announced the deployment of the Danang AI (Da Nang Digital Assistant) and the "Digital Citizen Education Portal" to promote the application of artificial intelligence in administrative activities, serving citizens and enhancing the digital capacity of the community.

Interface of the "Popular Education Portal" (Digital). Photo: VAN HOANG

Regarding digital assistants, the Department has put into use Danang AI - a comprehensive digital assistant platform that answers questions about 2,102 administrative procedures of the city. Specifically, 1,721 administrative procedures are implemented by departments, agencies, People's Committees of wards and communes, and special zones (issued on the National Public Service Portal until July 1, 2025) and 381 administrative procedures are implemented by the Police force.

Furthermore, Danang AI also supports the provision of socio-economic information, events, receiving feedback from citizens, and linking to the 1022 Feedback Portal. Citizens can easily access this through various channels such as the Danang Smart City application, the 1022.vn public service portal, chat.1022.vn, or the city's electronic information portal https://danang.gov.vn. Agencies and units are also encouraged to integrate this tool into their information portals free of charge to enhance service delivery.

The Department of Science and Technology also proposed updating and supplementing new data sources under the management authority of agencies and localities to provide to citizens and organizations through the Danang AI assistant; communicating and guiding people to use the digital assistant at the Public Administrative Service Center or integrating it into events and seminars…

Simultaneously, deploy the Danang AI digital assistant to officials and employees to participate in at least one search or Q&A session per week. If there is a need to integrate the Danang AI digital assistant into the unit's website (free of charge), agencies can contact the Department for support.

In addition, the Department of Science and Technology has also launched the "Digital Popular Education Portal" at: https://binhdanhocvuso.danang.gov.vn/ . This is an open information platform, serving the need to update news, documents, and information related to the movement in an official and centralized manner.

Source: https://baodanang.vn/giai-dap-2-102-thu-tuc-hanh-chinh-บน-danang-ai-3265316.html