Modernizing the one-stop shop

The Department for Receiving and Returning Results of Administrative Procedures, or the One-Stop Shop, is considered the face of the government. In recent times, district and commune-level governments have paid attention to and standardized the One-Stop Shop, contributing to the promotion of the administrative reform index in their localities.

• Ca Mau ranks 34th in the Administrative Reform Index.
• Inspecting administrative reform work in Cai Nuoc district.
• Inspecting administrative reform work in Phu Tan district.
• "Inspecting" the one-stop service department.

The entire province has 9 out of 9 district-level units and 101 out of 101 commune-level units that have organized One-Stop Service Centers according to Decree No. 61/2018/ND-CP. In addition to receiving all administrative procedures under their jurisdiction as stipulated, the district-level One-Stop Service Centers also receive 14 additional administrative procedures from vertical agencies (police and social insurance), 28 procedures from the Ca Mau Electricity Company and Ca Mau Water Supply Joint Stock Company; the commune-level One-Stop Service Centers receive an additional 14 vertical administrative procedures in the field of national defense.

A common feature of the One-Stop Service Centers throughout the province is that they are provided with spacious and convenient workspaces, equipped with modern machinery. All administrative procedures are updated and posted promptly, publicly displayed in QR code format, and bound into booklets at the information desk for citizens to look up. This creates a unified, convenient, civilized, and modern working environment.

The One-Stop Service Center of Cai Nuoc District is one of three pilot units in the province (along with Ca Mau City and Nam Can District) implementing a modern one-stop service model since 2016, with a budget of 1.75 billion VND. Based on this, the district has assigned civil servants to positions that are appropriate for the job, and designated focal point officers to monitor and control administrative procedures.

Cai Nuoc District is one of three pilot units in the province implementing the modern one-stop service model since 2016.

Mr. Kieu Thi Dua, Deputy Chief of the District People's Committee Office, said: "The department is equipped with powerful computers, helping to resolve administrative procedures quickly and conveniently. From the beginning of the year until now, the District One-Stop Service Department has received 1,854 applications, with 100% of applications processed online and 100% of applications resolved on time or ahead of schedule. To date, the district has completed 18 out of 22 administrative reform tasks for 2024 according to the administrative reform plan approved by the District People's Committee (reaching 81.82%)."

In the reform of the One-Stop Service Center, the human factor is considered a crucial element determining the quality and efficiency of work. Experience shows that most civil servants at the One-Stop Service Center are younger, more dynamic, and flexible in performing their duties. Furthermore, local authorities prioritize training and development to enhance their professional skills and cultivate a spirit and attitude of serving the people.

The total number of civil servants and public employees assigned by specialized departments and divisions to work at the Reception and Results Delivery Unit at the district level is 89 people; at the commune level, it is 496 people. All civil servants and public employees have professional qualifications that meet the prescribed standards.

The One-Stop Service Center of Thoi Binh district has arranged 9 transaction counters with 11 qualified and capable civil servants to ensure the effective performance of its duties.

Mr. Quach Thanh Nguyen, a civil servant at the People's Council and People's Committee Office of Thoi Binh District, said: "When receiving directives from higher levels, we study the guidelines and implement them in the most specific way so that people can easily understand and remember them. At the One-Stop Service Center, we must be proficient in using information technology to quickly resolve administrative procedures and guide and support people from creating accounts, submitting online applications, and making online payments. With the increasing demands of administrative reform, we are determined to cultivate a professional demeanor and public service ethics to satisfy the people and businesses."

Mr. Quach Thanh Nguyen, a civil servant at the People's Council and People's Committee Office of Thoi Binh district, said: "With the increasingly high demands of administrative reform, we are determined to cultivate a professional demeanor and public service ethics to satisfy the people and businesses."

The inspection of administrative reform activities has been carried out regularly. Over the past nine months, the provincial administrative reform inspection team conducted periodic inspections of three district-level units (Cai Nuoc, Phu Tan, and Ngoc Hien); six commune-level units; and unscheduled inspections of 16 commune-level units in four districts (Dam Doi, Thoi Binh, U Minh, and Tran Van Thoi). This has led to timely adjustments and improvements in operational efficiency.

Every year, the Provincial People's Committee conducts both regular and unscheduled inspections of administrative reform and control of administrative procedures at the district and commune levels. In the photo: Members of the inspection team on administrative reform inspect the One-Stop Service Center of Dong Hung commune, Cai Nuoc district.

The One-Stop Service Center in the province plays a crucial role in implementing administrative reform tasks and targets. To date, Ca Mau ensures that 100% of administrative procedures are received and processed through the province's Administrative Procedure Information System; online submissions reach 81.83%; and online payments reach 84.37%. The satisfaction level of people and businesses in the province is over 96.19%.

In the current crucial phase of administrative reform and digital transformation, the workload at the One-Stop Service Center is increasingly heavy. Officials and civil servants in the province are constantly striving to improve their professional skills and expertise, cultivate ethics and conduct, with the goal of building a friendly government that serves the people.

Quyen Thu

Source: https://baocamau.vn/hien-dai-hoa-mot-cua-a34893.html