Mr. Ngo Trung Dung - Deputy General Secretary of Vietnam Insurance Association - Photo: HUU HANH
The program is jointly organized by Tuoi Tre newspaper and the Insurance Association of Vietnam (IAV).
Aiming for 18% of the population to participate in life insurance, timely compensation
Mr. Ngo Trung Dung - Deputy General Secretary of the Vietnam Insurance Association - said that this is a meaningful event, because: "For the first time, life insurance companies under the common roof of the Vietnam Insurance Association met with customers and the press, openly discussing the most important topic, which is also the backbone of the life insurance industry, which is the payment of insurance benefits".
According to data from IAV statistics, in the first half of 2025, life insurance companies paid out more than VND 28,890 billion in insurance benefits to customers, demonstrating the connection of life insurance with millions of Vietnamese families.
After the fluctuations, the market gradually recovered and recorded positive signals with total life insurance premium revenue of the whole market estimated at more than 72,090 billion VND, up 2.4% over the same period last year; of which new exploitation fees reached nearly 13,050 billion VND, up sharply by nearly 8%, continuing to expand coverage in the community.
The number of active contracts also reached 11.7 million contracts. The government has set a big, strategic goal of having 18% of the population participating in life insurance by 2030.
"We believe that the Vietnamese life insurance market will continue to grow strongly, so that more and more people will be protected, and gradually realize the industry's major goals in the overall socio -economic development of the country," Mr. Dung emphasized.
Must prove by quick and sufficient payment, then customers will be confident
Life insurance compensation is the main topic shared through the discussion - Photo: HUU HANH
Speaking at the seminar "Stories behind insurance contracts", Mr. Vo Hung Thuat - Director of Tuoi Tre Media Center , stated that life insurance needs to play its role as a lifebuoy in difficult times.
In terms of compensation benefits, in many tragic accidents, notably the recent ship capsizing in Ha Long Bay, many insurance companies have quickly paid, demonstrating their practical role in life.
However, in reality, there are many concerns from customers, clearly reflected in Tuoi Tre newspaper and many other media channels. This shows that insurance companies need to strengthen customer confidence through many specific actions, typically paying compensation quickly and fully.
"The key factor to strengthen trust and credibility is that the insurance company needs to appear to support, especially when customers are in the most difficult times," said Mr. Thuat. The two sides are connected by understanding and humanity, not just dry papers and signatures, becoming true companions.
Without life insurance, it is difficult to overcome cancer
Ms. Tran Thi Thuy Phuong shares her story about life insurance. - Photo: HUU HANH
At the discussion, Ms. Tran Thi Thuy Phuong (supermarket employee) confided that she did not believe in life insurance before, thinking it was all a scam, easy to pay but difficult to withdraw. Although many people advised her to participate, she refused because she did not believe. It was not until her younger sister became a life insurance agent, advised her to buy and supported her with the initial premium payment, that Ms. Phuong signed the contract.
Coincidentally, after a short time, she had a routine health check-up and discovered she had cancer. "The world seemed to collapse. My child was still young, I couldn't abandon him," she recalled. When she got home, she cried a lot. Then she calmed down, looked up information, and saw that her illness still had a good chance of survival, so she decided to proceed with treatment.
"Fortunately, I have health insurance support and life insurance that covers a large amount of money. After 5 years of treatment, I officially have no more cancer cells in my body. Life is unpredictable, you never know what tomorrow will bring, I am lucky to have bought insurance early," Ms. Phuong shared.
Since dissuading her, Ms. Phuong's husband has now supported her in buying life insurance and encouraged many relatives in the family to participate.
Learn more about life insurance
Life insurance cannot prevent unexpected risks in life, but it can become a solid financial support, helping many people overcome illness and recover healthily.
In case the insured person passes away, the insurance company also sends love to loved ones on behalf of the customer.
However, there are still concerns and understandings about life insurance and its products. Therefore, the discussion "Stories behind insurance contracts" will focus on providing more information and new policies about this market, as well as content related to life insurance compensation. At the same time, this is a bridge between insurance companies and customers, contributing to increasing understanding and close companionship.
Guests attending the discussion included: Mr. Ngo Trung Dung - Deputy General Secretary of the Vietnam Insurance Association, Dr. Nguyen Ngoc Tuan - Lecturer at Pham Ngoc Thach University of Medicine. Along with many customers and relatives of customers participating in insurance.
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Source: https://tuoitre.vn/lan-dau-tien-nhieu-doanh-nghiep-bao-hiem-nhan-tho-va-khach-hang-cung-len-tieng-ve-chi-tra-boi-thuong-20250807093849019.htm
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